At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you.

This role oversees end‑to‑end customer implementations, ensuring clients are fully prepared, project milestones are met, and installations are completed successfully. It requires coordinating timelines, conducting readiness reviews, monitoring progress, and escalating issues when needed. After implementation, the role provides troubleshooting support and contributes to continuous improvement. Ideal candidates bring financial‑institution experience, strong communication skills, the ability to lead implementation efforts, and a solid understanding of banking operations, industry practices, and related products.

What you’ll be responsible for:

• Prepares customer for implementation.  Conducts readiness reviews, ensuring all aspects of setup are complete.
• Establishes guidelines/timeframes to ensure a successful installation.  Ensures milestones are met.  Monitors all phases of the installation and escalates issues when necessary.  May interact with project manager.
• Exercises the responsibility and authority to take steps to ensure a successful installation.
• Troubleshoots issues once implementation is complete.
• May perform other job duties as assigned. 

What you’ll need to have:

• Minimum of 3 years’ experience in a financial institution.

What would be nice for you to have: 

• Experience within a bank or credit union in operations or implementations. 
• Developing professional expertise.  Works on non-complex to moderately complex projects.  Exercises judgment within defined procedures and practices.
• Able to act as a team lead and oversee a successful implementation.
• Able to meet deadlines.
• General knowledge of the financial industry.
• General knowledge of JHA products.
• General communication and customer interaction skills.
• May require the ability to identify and resolve error messages. 

Why Jack Henry? 

At Jack Henry, we live by the motto: “Do the right thing, do whatever it takes, and have fun.” It’s more than a tagline, it’s the foundation of our culture. We recognize that our associates are the key to our success, and we’re deeply committed to their wellbeing. That’s why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally. 

We’re also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders. 

Culture of Commitment 

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It’s this shared commitment that drives our success. We’re proud to foster an environment where inclusion, sustainability, and community impact are more than values, they’re how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders. 

Equal Employment Opportunity 

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law. 

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations. 

Requests for full corporate job descriptions may be requested through the interview process at any time.