CPS QA/Certification Advisor
At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you.
Under minimal supervision, the QA / Certification Analyst independently certifies the quality of new and existing products by executing comprehensive test plans and certification scenarios. This role supports End-to-End Certifications and Host Test Systems (HTS) efforts within the payments and FinTech domain, ensuring systems function according to requirements, industry standards, and regulatory expectations. The position serves as a subject matter expert, collaborates extensively with internal and external stakeholders, and provides guidance, mentoring, and coordination of testing activities.
If you are interested in applying to this position, please apply on or before May 8,2026.
This position may be worked remotely within the United States, with the exception of California.
All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.
What you’ll be responsible for:
- Independently plan, execute, and certify end-to-end and HTS testing efforts for new products and enhancements within payment processing environments.
- Create, maintain, and execute detailed test plans, certification scripts, and complex test scenarios.
- Interface regularly with internal Project Managers, Business Analysts, Developers, QA teams, product partners, vendors, and banking customer staff throughout certification efforts.
- Review system, functional, and business requirements to ensure adequate test coverage and certification readiness.
- Analyze results, document defects, perform causal analysis, and track issues to resolution.
- Coordinate certification and testing activities across multiple teams and external partners.
- Serve as a liaison between technical and non-technical stakeholders to ensure requirements, timelines, and expectations are met.
- Support test environment readiness, data setup, execution scheduling, and certification timelines.
- Ensure adherence to QA standards, certification processes, and documentation requirements.
- Provide training, mentoring, and cross-training to less experienced QA team members.
- May assist with planning and coordinating the test activities of others on small to mid-sized initiatives.
- Communicate testing status, risks, and certification results to leadership and stakeholders.
- May perform other job duties as assigned.
What you’ll need to have:
- Associate’s degree required; Bachelor’s degree preferred, or equivalent combination of education and experience.
- 8+ years of experience in Quality Assurance, software testing, or certification within complex systems.
- Experience in the payments, financial services, or FinTech industry.
- Strong knowledge of software testing lifecycle and software development lifecycle.
- Advanced understanding of test design techniques and QA methodologies.
- Working knowledge of basic accounting principles related to financial transactions and balancing.
- Proficiency with Microsoft Office and collaboration tools, including Word, Excel, PowerPoint, Outlook, Teams, and Microsoft 365.
- Demonstrated ability to work independently, prioritize work, and manage multiple testing efforts.
- Excellent written and verbal communication skills.
What would be nice for you to have:
- Experience supporting end-to-end certifications or host-based testing environments.
- Experience with EFT, ATM, debit, or retail banking transaction processing systems.
- In-depth familiarity with transaction processing standards such as ISO 8583 or ISO 20022.
- Experience with Unix-based operating systems, preferably IBM Unix environments.
- Experience with test automation or reviewing automated scripts (any framework).
- Prior experience mentoring, training, or acting in a lead or advisory QA role.
- Experience working in Agile or iterative development environments.
- Proven ability to act as a subject matter expert on complex QA, certification, or regulatory efforts.
If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We’re looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.
Why Jack Henry?
At Jack Henry, we live by the motto: “Do the right thing, do whatever it takes, and have fun.” It’s more than a tagline, it’s the foundation of our culture. We recognize that our associates are the key to our success, and we’re deeply committed to their wellbeing. That’s why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.
We’re also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.
Culture of Commitment
Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It’s this shared commitment that drives our success. We’re proud to foster an environment where inclusion, sustainability, and community impact are more than values, they’re how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.
Equal Employment Opportunity
At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.
No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.
Requests for full corporate job descriptions may be requested through the interview process at any time.
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