At Jack Henry, we’re more than a technology company,we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates.If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you.

Jack Henry’s Enterprise Workflow Support & Services team is hiring a consultant to help deliver cutting edge software solutions to make our clients’ lives easier! The ideal candidate has a strong knowledge base of Windows operating systems and network environments, enjoys keeping up with new technologies and processes, can think creatively to deliver solutions, and can provide superior customer service. Understanding general banking and business processes is a plus.

This position will be required to travel up to 5% to attend JH meetings, trainings, and/or professional conferences.

This position is a remote position, and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Lenexa, KS; Birmingham, AL; Charlotte, NC; Louisville, KY; Springfield, MO; or Monett, MO.

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.  

The salary range for this position is $66,450- $95,000 and will be determined based on location and experience level.

What you’ll be responsible for:

• Serve as the principal technical expert responsible for installation, configuration and integrating our business process automation software with other solutions.
• Integrate and verify functionality between multiple applications and web services.
• Perform remote customer work including design, installations, repairs, testing, upgrades and/or maintenance on applications and services.
• Convey customer feedback to technical design and engineering staff.
• Provide ongoing application, network and security support including servers, firewalls, routers, active directories, etc.
• Communicate with Support to assist with issues related to existing environments.
• Provide timely support to the customer’s Subject Matter Experts via phone, email, case, and/or screensharing.
• May perform other job duties as assigned.  

What you’ll need to have:

• A minimum of 4 years of experience administering or directly supporting Windows Server environments. 
• A minimum of 2 years of customer service experience with external facing customers.
• Experience querying databases with SQL or SQL-like languages(e.g., SQL Server, Google Big Query, Google Cloud, Spanner).
• Ability to work limited nights and occasional weekend activities. 
  

What would be nice for you to have:

• Familiarity with implementing or integrating JH products.
• Experience with automating business processes across multiple sources
• Scripting experience through PowerShell or Python.
• Experience with consuming web APIs (REST and SOAP).
• Experience administering or troubleshooting Microsoft IIS.
• Advanced SQL Server skills (e.g., database design, T-SQL, stored procedures).
• Understanding of networking standard protocols and components such as: HTTP, HTTPS, DNS, TCP/IP, Subnetting and Load Balancing.
• Familiarity with Active Directory user management.
• Experience with problem isolation and troubleshooting using application and network diagnostics. (Windows System Events, WCF tracing, Wireshark, Fiddler).
• Experience applying XSLT to XML SOAP responses.
• Experience with cloud native applications and environments (GCP preferred).
• Familiarity with Kubernetes, Git, GitHub, Datadog, Swagger, PagerDuty, or Honeycomb.
  

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We’re looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

Why Jack Henry?

At Jack Henry, we live by the motto: “Do the right thing, do whatever it takes, and have fun.” It’s more than a tagline,it’s the foundation of our culture. We recognize that our associates are the key to our success, and we’re deeply committed to their wellbeing. That’s why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

We’re also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration.  Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It’s this shared commitment that drives our success. We’re proud to foster an environment where inclusion, sustainability, and community impact are more than values,they’re how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity