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Mid-Level Systems Engineer

Job Function Engineering Location Remote Additional Location Allen, Texas; Branson, Missouri; Monett, Missouri Workplace Type Hybrid Travel 5% Date Posted 03/19/2024 Job ID 14169
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At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you. 
Under moderate supervision, participates in planning, analyzing, and supporting the IT infrastructure for a multitenant payments software platform.

This is a hybrid position that requires you to come to the office as needed for meetings/gatherings. The remaining time you may work remotely from home. 

What you'll be responsible for: 

  • Provide operational system administration support for enterprise applications in a high availability, 24x7x365 environment.
  • Work collaboratively with all departmental or cross-functional teams to understand business and functional requirements, develop automation, requirements, and deliverables.
  • Analyze, install, acquire, modify, and support operating systems or utilities software.
  • Perform troubleshooting, resolution, and problem analysis.
  • Monitor alerting systems and servers.
  • Review issue logs and network capacity reports to identify trends and solutions that should be implemented.
  • Maintain documentation of activities and system configuration.
  • Assist with the preparation of systems assessments or certifications.
  • Assist with network disaster recovery initiatives. Implement solutions to streamline disaster recovery.
  • Develop tools to assist in build automation and ensure, where possible, that an automated approach is taken to all aspects of product builds and management.

What you'll need to have: 

  • Minimum of 24 months of experience as a systems engineer.
  • Experience in Linux and Windows environments.
  • Application deployment experience.
  • Automation using deployment pipelines.
  • Experience with patching automation tools.
  • Certificate management experience.

What would be nice for you to have: 

  • Good knowledge of IT infrastructure concepts and principles.
  • General knowledge of company products and services.
  • Strong communication skills.
  • Able to use independent judgment to plan, prioritize and organize a diversified workload.
  • Able to multi-task and resolve issues.
  • Requires the ability to work in complex environments.
  • Understand the need to regard confidential customer and company information.
  • Experience with SCOM, Foreman and Lansweeper.
  • Experience with monitoring tools like Splunk, AppDynamics or DataDog.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this positing, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.  

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