Teller Install Supervisor
At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you.
The Teller Install Supervisor will provide direct supervision to product support specialists and provides implementation assistance, application training, and problem resolution to customers. Serves as a liaison between the company and customers to ensure successful installation of company products.
This position may be worked remotely within the United States.
What you’ll be responsible for:
- Analyzes and recommends resource requirements for installations, including assignment of installation team members. Provides software support remotely as well as at customer site.
- Supervises daily activities of employees doing the same or similar tasks. Responsible for coaching and discipline of employees. Assists subordinates with difficult inquiries or problems. May perform duties of the actual job along with subordinates. Has problem-solving capabilities and a demonstrated advanced knowledge of field.
- Serves as a leader and resource for the installation team members. Often trains Application Support Analysts.
- Exercises the responsibility and authority to take steps to ensure a successful installation.
- Identifies items that are outside of the scope of a standard installation and participate in the project pricing activities related to those items.
- Establishes guidelines and timeframes to ensure a successful installation.
- Participates in sales turnover meetings to schedule and determine the scope of the project.
- Documents issues, ensuring they are not repeated in subsequent conversions. Maintains customer issue list by application and ensures all are forwarded to the appropriate personnel for resolution.
- Monitors all phases of the installation and escalates issues when necessary.
- Maintains effective communication with customer throughout entire project.
- Resolves complex problems and conveys customer feedback to product development staff.
- Performs supervisory duties such as writing performance appraisals, mentoring and coaching employees, and serves as an escalation point for difficult issues, questions, etc.
- May perform other job duties as assigned.
What you’ll need to have:
- Minimum 6 years of experience installing, configuring, or supporting Jack Henry banking software, specifically Teller, Core and Non-Core Director environments.
- Strong understanding of core banking operations, teller workflows, transaction processing, and branch hardware integrations.
- Leadership experience; supervising or leading teams.
What would be nice for you to have:
- Excellent knowledge of the financial industry.
- Excellent knowledge of JHA products.
- Strong communication and customer interaction skills.
- Strong organizational skills.
- Able to convert financial institutions to JHA software.
- Able to train customers to use JHA software.
- Able to meet aggressive deadlines.
If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We’re looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.
Why Jack Henry?
At Jack Henry, we live by the motto: “Do the right thing, do whatever it takes, and have fun.” It’s more than a tagline, it’s the foundation of our culture. We recognize that our associates are the key to our success, and we’re deeply committed to their wellbeing. That’s why we offer comprehensive benefitsdesigned to support your physical, mental, and financial health so you can thrive both personally and professionally.
We’re also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.
Culture of Commitment
Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It’s this shared commitment that drives our success. We’re proud to foster an environment where inclusion, sustainability, and community impact are more than values, they’re how we operate. Visit our Corporate Sustainabilitysite to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.
Equal Employment Opportunity
At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.
No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.
Requests for full corporate job descriptions may be requested through the interview process at any time.
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