Senior Technical Business Analyst :CPS

At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates.  If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you. 

Acting independently, this position contributes to the software development process by ensuring complete and accurate documentation of system requirements.  This role serves as a liaison between customers and development departments and will participate as a multi-talented contributor in all phases of the development cycle: concept, requirements definition, technical design, prototype, code development, testing, release to QA and implementation. This role will support the processing platforms for EFT transaction routing and settlements from debit and regional networks, ATM terminal driving and monitoring, fraud management solutions, card management, award programs, etc.

This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Lenexa, KS; Springfield, MO; or Monett, MO, Birmingham, AL; Ceder Falls, IA; Charlotte, NC; 

The salary range for this position is $80,550- $115,000 and will be determined based on location and experience level.

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.  

What you’ll be responsible for:

• Interacts with customers to gather system requirements.
• Defines the system and functional requirements of the product.
• Prepares business requirements and functional specifications.
• Serves as a resource and/or participant in business process re-design activities. Assists the customer in determining if and how system enhancements may improve process flow and business function.
• May perform application, system and regression tests.
• Responsible for creating business requirements and system documentation, as well as contributing to end-user and project management documentation.
• Works with quality assurance and programming teams to ensure changes are migrated into production correctly.
• Interacts with technical teams to convey business requirements.
• Works with industry research groups to prepare for product trends.
• May assist less experienced peers.  May act as a team lead.
• Educate users on existing functionality and enhancements.
• Facilitate and drive issue resolution for customer challenges.
• Lead collaboration efforts to build strong and positive relationships across the organization and with third party vendors.
• Lead continuous process improvements initiatives.
• Works on highly complex and diverse projects.  Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles.  Exercises independent judgment in selecting methods, techniques and evaluation criteria for obtaining solutions.
• May perform other job duties as assigned

What you’ll need to have:

• Bachelor’s degree.
• Minimum of 6 years of experience in business analysis, software engineering, or related field.
• Superior knowledge and experience with requirements gathering and documentation, defining use cases, authoring functional and/or technical specifications.
• Superior communication and customer interaction skills with the ability to communicate across all levels of the organization: operations, technical teams, executive level, etc.
• Able to independently drive multiple work efforts simultaneously to meet aggressive deadlines.

What would be nice for you to have:

• Has broad expertise or unique knowledge and contributes to company objectives as a subject matter expert (SME). 
• Superior knowledge of the financial industry.
• Superior knowledge and experience in the payment processing industry
• Superior knowledge and experience with waterfall and agile development methodologies
• Superior knowledge in debit and credit issuer processing.
• Superior ability to define system and functional requirements
• Superior grammar and writing skills.
• Project management skills.
• Experience in the EFT transaction messaging domain (ISO 8583 message specification, EFT transaction switching and routing, high speed transaction processing, ATM messaging, etc)
• Superior knowledge of Microsoft Office applications.
• Superior technical expertise in the following domains:
  • ISO8583 message specification
  • EFT transaction messaging
  • EFT transaction switching and routing
  • High speed transaction processing challenges and constraints
  • ATM messaging, fraud strategies, dispute processing, EFT billing and settlement
  • Core banking domain and/or core CU domain
  • Security and compliance (PCI, PII, etc.)
• Experience in one or more of the following technical domains:
  • Java and .net based applications
  • Distributed applications 
  • Mainframe applications
  • Micro services API
  • Data ETL and Analytic Solutions
  • Business Process Model
• Experience with Fintech.
• Experience with ISO 20022.
• Experience with Cloud based technologies.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We’re looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

Why Jack Henry?

At Jack Henry, we live by the motto: “Do the right thing, do whatever it takes, and have fun.” It’s more than a tagline, it’s the foundation of our culture. We recognize that our associates are the key to our success, and we’re deeply committed to their wellbeing. That’s why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

We’re also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration.  Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It’s this shared commitment that drives our success. We’re proud to foster an environment where inclusion, sustainability, and community impact are more than values, they’re how we operate.  Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.