Credit Union Solutions Consulting Manager

At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates.  If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you.

Lead the best of the best! The Credit Union Solutions Consulting Manager (aka SymAdvisor) consulting team is Symitar’s holistic consulting group working with clients on innovative and strategic solutions that fix tactical and operational problems. The Manager of the SymAdvisor team will provide guidance and leadership to a growing team of industry veterans. 

Our Credit Union Solutions Consulting Manager will oversee day-to-day operational and administrative activities of the business unit by providing day-to-day management for this area. The SymAdvisor team identifies business issues and opportunities, recommends appropriate solutions and assists with remediation of those recommendations with credit union clients using the Symitar system. The Credit Union Solutions Consulting Manager plans, organizes and directs the overall activities of the SymAdvisor consulting deliverables, financial analysis and billing functions. 

This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Birmingham; AL; Cedar Falls, IA; Charlotte, NC; Lenexa, KS; Louisville, KY; Monett, MO; or Springfield, MO.

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.  

What you’ll be responsible for:

• Conducting discovery calls with clients, uncovering client needs and matching those with consulting services. 

• Creating and designing new consulting service offerings that meet the demands of the market.
• Maintaining pricing and overall pricing strategy for consulting offerings.
• Maintaining customer satisfaction associated with consulting offerings and delivery.
• Working closely with sales management to ensure revenue projections are forecasted accurately.
• Managing monthly customer billing for business unit and working with customers to resolve any billing issues or questions.
• Managing the budgetary and financial aspects of the department and ensures proper and correct revenue and expense recognition and reporting.
• Ensuring that business unit maintains industry compliance and passes industry audits.
• Developing, recommending, and implementing departmental policies and procedures, and ensuring staff compliance with these and other policies.
• Manages departmental structure, workforce planning, career development, and training,
• Performs hiring, firing, objective setting, performance appraisals, coaching, and pay reviews.

What you’ll need to have:

• Minimum of 7 years of experience in the financial services industry specifically utilizing the Symitar platform. 
• Minimum of 3 years of experience leading team of high performers.
• Ability to travel up to 20%.

What would be nice for you to have:

• Bachelor’s degree. 
• PMP or CSSBB or comparable certificate
• Experience in exercising independent judgment in selecting methods, techniques and evaluation criteria for obtaining solutions.
• Experience in analyzing business needs.
• Experience in working with high stress environments.
• Experience identifying business issues and opportunities and recommending solutions.
• Passion for process improvement and efficiency.
• Excellent public speaking skills.
• Excellent knowledge of financial and credit union industry, and competitive market environment.
• Excellent communication and customer relation skills.
• Excellent leadership, organizational, decision-making, and analytical skills
• Excellent written and verbal communication skills.
• Excellent knowledge of business and management principles involved coordinating people and resources.
• Able to meet aggressive deadlines and handle multiple and complex projects.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We’re looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

Why Jack Henry?

At Jack Henry, we live by the motto: “Do the right thing, do whatever it takes, and have fun.” It’s more than a tagline, it’s the foundation of our culture. We recognize that our associates are the key to our success, and we’re deeply committed to their wellbeing. That’s why we offer comprehensive benefitsdesigned to support your physical, mental, and financial health so you can thrive both personally and professionally.

We’re also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration.  Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It’s this shared commitment that drives our success. We’re proud to foster an environment where inclusion, sustainability, and community impact are more than values, they’re how we operate.  Visit our Corporate Sustainabilitysite to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.