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CX Analyst, Summer 2019 Internship

Posted: October 18, 2018

Job ID: 15731

Job Description

About Jack Henry & Associates, Inc.
Jack Henry & Associates, Inc.® is a leading provider of technology solutions and payment processing services primarily for the financial services industry. Its solutions serve more than 9,000 customers nationwide and are marketed and supported through three primary brands. We may have 38 office locations, approximately 6,400 Associates, and generate $1.5 billion in revenue, but we are one team. Join in the fun – apply to be a part of our Corporate Intern team and impact tomorrow’s technology products.
 
About the Program
Our 10-week, paid Corporate Internship Program begins June 3, 2019. This program offers college students the opportunity to learn through application and fully immerse in the day-to-day activities of the business unit they are working in. Throughout the program, students will build upon their current skillsets and work in a collaborative environment, while learning from subject matter experts across the organization. They will participate in projects that work toward company objectives that will result in creative solutions and inspire innovation both at JHA and across the fintech industry.

Our program kicks off with New Employee Orientation that will allow students to learn more about JHA’s award-winning company culture and three brands – Jack Henry Banking®, Symitar®, and ProfitStars®. The internship program will conclude with a trip to our corporate headquarters and a student-led presentation to JHA Associates. This showcase provides interns with an opportunity to share who they are, what they’ve learned, and what they loved most about their time with us. 

Internship Description
The CX team is involved with any change that impacts a customer's experience. This includes: creating awareness of the upcoming change(s) and ensuring impacted customers and associates are made aware of these changes in a timely and accurate manner.

This team is seeking an innovative, data-driven student to join their team. By observing, documenting, and analyzing metrics of actual work, a qualified candidate will work on connecting business operations with customer experience results. A candidate will be expected to identify opportunities pertaining to the constant evolvement and improvement of JHA's customer's experiences.
 

Minimum Qualifications
Students Must:

  • Attend an accredited college or university.
  • Pursue a bachelor’s degree in: Communications, Organizational Leadership and Change Management, Data Science, Business, Information Technology Service Management, or Management.
  • Have a cumulative 3.0 GPA.
  • Remain in good academic standing throughout internship.
  • Meet JHA employment requirements.
  • Be able to work up to 40 hours per week throughout the summer internship.
  • Be able to travel up to 25% of the time.
  • Be a junior or senior student (sophomore year completed) at the beginning of internship.
  • Meet legal requirements to work in the U.S. for an indefinite period of time.

Equal Employment Opportunity

Applicants for U.S. based positions with Jack Henry & Associates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Jack Henry & Associates, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.

Females, minorities, veterans, and individuals with disabilities are encouraged to apply.

 
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