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Support Programmer II

Location:

Workplace Type: Remote

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overview

As a Support Programmer II at Jack Henry, you’ll have the opportunity to drive innovation and build platforms that will help financial institutions innovate faster, differentiate strategically, and advocate for their members and communities. You’ll collaborate cross functionally with a diverse team of engineers, architects, leaders, product managers and customers to ensure we deliver high quality software that meets the needs of our users.

Our engineers manage cloud and/or on-prem solutions and are responsible for writing clean, maintainable code, implementing new features, resolving bugs, and fostering collaboration within the team. Successful engineers will have strong technical skills and effective grasp of software design principles, object-oriented programming concepts, and testing methodologies. Depending on the product group areas you contribute to, you'll have the opportunity to code in various modern languages and leverage cutting edge tools such as Scala, C#, Java, Ruby, Kotlin, Objective-C, Swift, Go, Docker, Kubernetes, Swagger/OpenAPI, Node.js, Redis, Postgres, Azure, Google Cloud (GCP) and more.

  • Full Time
  • Entry to Fellow
  • No Travel

success profile

What makes a successful Support Programmer II at Jack Henry? Check out the top traits we’re looking for and see if you have the right mix.

  • Collaborative
  • Problem Solver
  • Technologically Savvy
  • Inventive
  • Communicator
  • Team player

our culture

At Jack Henry, you'll find a collaborative and supportive environment where your ideas are valued, and your contributions are recognized. We empower our associates to make a real impact on the company and the industry. We offer a comprehensive training and development program to help you stay up-to-date on the latest technologies. We are proud to be a company that embraces diversity, equity, inclusion, and belonging.

our benefits

  • Generous 401(k) Plan Matching Contributions

  • Healthcare

  • Paid Time Off (PTO) and Paid Holidays

  • Tuition Reimbursement

  • Flexible Scheduling

  • Culture of Balance

Explore Benefits

Support Programmer II

United States Workplace Type: Remote Travel 10%
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At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you’ll join us. We can’t do it without you.

We are seeking a RPG Programmer Analyst that will provide support for complex issues within our SilverLake Loan platform using a case management system.  You may also get the opportunity to complete custom work requests where you will get to make changes to the base code and develop custom enhancements for the platform.  This position can be worked remotely within the United States and will participate in an on-call rotation.

What you’ll be responsible for: 

  • Provide programming support for new and existing applications for the SilverLake loan application. This includes the most vital and complex multi-product recovery scenarios including but not limited to Core processing reruns, various interfaces, and any urgent core downtime and business scenarios.
  • Develops the customer’s business and software requirements into specific systems, applications, or process designs for software solutions and integrating software. Often project-based and typically measured by utilization (i.e., billable hours).  Provides reasonable tasks, project bids, and project effort estimates.
  • Unit tests and reviews programming to discover any errors and confirm that the programs meet the required specifications. Utilizes conversion and software implementation plans; implements newly created code and fixes into existing software.
  • May perform other job duties as assigned.

What you’ll need to have:

  • Must have a minimum of 18 months of experience doing software development or programming experience from either an educational or professional setting.  
  • Must be willing to work a night on-call support rotation.

What would be nice for you to have:  

  • Experience with AS400, RPG, C#, C++ and SQL.
  • Core software support. 
  • Back-office loan operations experience.
  • Experience with Change management Software, Soft Landing preferred. 
  • Bachelor’s Degree in computer science or data processing field.
  • Loan Servicing experience with Fannie, Freddie, or SBA. 

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this positing, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.  

#INDTech

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Learn More

Our Tech Modernization program - the idea that we are recognizing our roots, and keeping all of the things we've learned in the years of Jack Henry's existence in mind while designing net-new technology to better serve our customers is beyond innovative. The way we are approaching this program completely centered around our customers and their clients is beyond inspiring and would not be possible without a mindset of innovation.

career path

The career path depicted for the Software Engineer role at Jack Henry is intended as a potential roadmap, not a fixed journey, highlighting the diverse opportunities for growth and advancement within our company. It's a flexible guide, meant to inspire exploration and development in various directions based on your individual strengths and interests. We encourage open dialogue about your career aspirations, ensuring that your journey with us is tailored to your personal and professional growth.

  • Engineer I
  • Engineer II
  • Engineer III
  • Sr. Engineer
  • Sr. Staff Engineer
  • Fellow Engineer

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