At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you. 

At Jack Henry, we're seeking a Senior Network Support Engineer to become a vital part of our Enterprise Network team. In this role, you'll oversee and enhance our sophisticated network infrastructure, which spans from datacenters to millions of end-users across financial institutions. Our technology environment combines cutting-edge wired and wireless solutions, offering you a chance to innovate and excel.

As a Senior Network Support Engineer, you'll manage network moves, upgrades, and incident resolution. You'll troubleshoot complex wired and wireless connectivity issues, implement network optimizations, and ensure robust, high-performing connectivity across our organization. This is an ideal opportunity for professionals eager to leverage their expertise in enterprise-scale environments and grow within a fast-paced, technology-driven organization.

Location Flexibility: Work from any Jack Henry office or remotely within the U.S., with up to 10% travel for meetings and onsite installations/migrations.

What you’ll be responsible for: 

• Assist in maintaining and deploying multi-vendor high-availability network solutions to support enterprise and data centers environments, ensuring compliance with financial industry regulations and security standards
• Configure and maintain network devices such as routers, switches, Wireless Controllers (eg Cisco, Arista)
• Support the implementation of dynamic routing and transport protocols such BGP, EIGRP, OSPF, MPLS
• Maintain and leverage network automation scripts using Python, Ansible to safely execute changes to production network devices
• Provide hardware and software support for the Wireless Environment across all Jack Henry locations
• Collaborate with cross-functional teams, including Security, Systems, and Operations, to deliver reliable and secure network services
• Utilize existing SOPs to execute disaster recovery and business continuity exercises
• Participate in capacity planning and network expansion projects, ensuring scalability and future proofing of the infrastructure to meet the growing needs of banks and credit unions
• Create and maintain detailed network documentation, including diagrams, configurations, and operational procedures
• Regularly troubleshoot, resolve network issues
• Participate in on-call rotation with other members of the team
• Providing guidance to junior engineers and support staff.
• Stay current with emerging networking technologies and recommend improvements to enhance performance and reduce operational risk.
• May perform other duties as assigned.

What you’ll need to have: 

• At least 6 years of experience in network engineering within a large enterprise environment.
• Expertise in Layer 2 and Layer 3 networking protocols, including VLANs, STP, BGP, OSPF, MPLS, and Wi-Fi technologies
• Hands-on experience with network automation and scripting (eg Ansible/Python)
• Familiarity with SD-WAN and cloud networking solutions (eg AWS, Azure, or Google Cloud).
• Strong analytical and problem-solving skills
• Excellent communication and documentation skills

What would be nice for you to have: 

• Bachelor’s degree in computer science, Information Technology.
• Cisco CCIE or CCNP
• Arista ACS
• Working Knowledge of Cisco ACI and Arista Fabric networking solutions
• Datacenter or service provider routing and switching experience. 
• Experience deploying MOPs. 
• Experience in the Fintech or Financial Services Sector.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.