Senior Manager of Learning Content and Quality

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members.  Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you’ll join us. We can’t do it without you.

The mission of Jack Henry’s Knowledge Enablement team is to connect customers and associates to easily accessible, high-quality content that delivers value and drives business success. We are seeking a strategic and experienced Senior Manager of Learning Content & Quality to lead a high-performing team responsible for the design, development, and continuous improvement of learning content across our organization. This role requires a dynamic leader who can balance the needs of the business, customers, and employees while driving performance improvement through high-quality, impactful learning experiences.

This is a remote position, and candidates can be located throughout the U.S.

What you'll be responsible for: 

• Lead and mentor a large, cross-functional team of instructional designers, content developers, and quality specialists.
• Oversee the end-to-end content lifecycle, ensuring alignment with business goals, learner needs, and quality standards.
• Apply performance analysis frameworks to identify gaps in knowledge, skills, motivation, and environmental factors.
• Utilize educational technology models such as ADDIE, Bloom’s Taxonomy, and the Learning-Transfer Evaluation Model (LTEM) to guide content strategy and evaluation.
• Collaborate with stakeholders across the organization to define learning objectives, success metrics, and evaluation strategies.
• Partner with technical documentation and education delivery teams to implement and maintain robust content quality control processes.
• Leverage data and feedback to measure learning effectiveness and drive continuous improvement.
• Resolve team and cross-functional conflicts with empathy and professionalism, fostering a culture of collaboration and accountability.
• Promote a learner-centric approach by adapting instructional models to real-world environments and business constraints.
• Optimize the use of the Docebo Learning Management Systems (LMS) to deliver and track learning experiences.
• May support external education initiatives, including user conferences and client-facing sessions. 
• May perform other duties as assigned.

What you'll need to have: 

• Bachelor's degree.
• Minimum of 10 years of professional experience within learning, content development, or performance improvement.
• Significant formal leadership experience required.
• 15% travel required.

What would be nice for you to have: 

• Proven experience managing large teams in a learning, content development, or performance improvement environment.
• Strong background in instructional design, adult learning theory, and educational technology.
• Demonstrated ability to balance strategic priorities with operational execution.
• Experience providing training as an individual contributor and leading content development initiatives.
• Proficiency in applying continuous improvement methodologies to learning programs.
• Excellent communication, active listening, and conflict resolution skills.
• Familiarity with learning evaluation methods and tools.
• Ability to influence and collaborate across departments and leadership levels.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.