At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you. 

Join our dedicated 4sight Implementation team as a Senior Application Analyst who will custom-build SQL databases tailored to each 4sight customer’s specifications during conversion. This role is essential to a wide range of projects across in-house 4sight and OL IP, ensuring seamless transitions and top-tier functionality. Acting as a vital link between customers and installation teams, you’ll oversee configuration, installation, training, and ongoing support to deliver a smooth software experience. If you're passionate about precision and customer collaboration, this is the opportunity for you!

This position is eligible to work remotely within the United States, excluding Washington and California.

What you’ll be responsible for:

• Provides remote or on-site software installation services.  Ensures software applications are installed and fully functional.
• Prior to the installation, analyzes the customers’ existing products and consults with customer to map current system to the JH product.
• Consults with customers to define parameters within the software application.
• Trains the customer on use and feature functionality of the application.
• Communicates the customer’s needs/expectations to appropriate personnel.  
• Notifies appropriate personnel of any application issues.
• Interacts with Project Manager on various issues.
• May assist customers in validating accurate conversion of all data.
• May analyze transaction processing.
• Mentors and provides training to employees.
• Contributes to process and efficiency improvements.
• May assist less experienced peers.

What you’ll need to have:

• Minimum of 6 years of operations experience in a Financial Institution or FinTech. 
• Must have 2 years of experience with item processing.  
• Excellent written and verbal communication skills. 
• Must be able to work after hours, weekends or holidays as the business need dictates. 
• Must be able to travel up to 40% to go onsite to customer locations and provide installation services.  Travel may include weekends. 

What would be nice for you to have:   

• Associate’s degree preferred. 
• Experience with SQL and Excel. 

• Excellent knowledge of the financial industry.
• Excellent knowledge of data conversion methods.
• Excellent knowledge of software platforms and operating systems.
• Able to successfully install new or enhanced software applications.
• Able to train customers on use of software applications.
• Able to communicate with customers and provide outstanding customer service.  
• Able to complete advanced troubleshooting and resolve issues.
• Able to meet aggressive deadlines.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.