Salesforce Quality Assurance Analyst

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you. 

What you’ll be responsible for: 

• As a Salesforce Quality Assurance Analyst, you will be responsible for ensuring the quality and reliability of Sales applications.
• Develop comprehensive test plans and clear, concise test scripts tailored to Salesforce implementations. Defines comprehensive scenarios and variations in data to adequately perform testing.
• Schedules and performs functional, integration, regression, and release testing; submits errors and issues to development for correction, and retests once errors have been corrected.  Reports test results and status as appropriate.  Tracks defects and causal analysis to closure.  May review and certify test results of other analysts and testers.
• Collaborate with business analysts, developers, and stakeholders to understand and validate requirements and specifications.
• Interacts with Subject Matter Experts (SMEs) and development teams to identify and refine test requirements. 
• Serves as liaison between technical and non-technical departments to ensure that all targets and requirements are met.
• May perform other job duties as assigned. 

What you’ll need to have: 

• Minimum of five years of experience in quality assurance.
• Experience testing Salesforce applications.
• A minimum of 10% travel is required. 

What would be nice for you to have: 

• A seasoned, experienced professional with a full understanding of area of specialization.  Works on moderately complex and diverse projects.  Exercises good judgment in selecting methods and techniques for obtaining solutions.
• Experience working on CPQ/CLM projects.
• Experience testing (manual) Salesforce Projects using Agile Scrum methodology.
• Extensive experience with manual functional, regression, end-to-end, integration, user acceptance, automated, and smoke testing.
• Strong understanding of Salesforce architecture, data model, and security features.

• Strong knowledge of software testing lifecycle.
• Strong understanding of test design and testing methodologies.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.