People Operations and Process Improvement Advisor

At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates.  If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you. 

The People Operations and Process Improvement Advisor works independently while focusing on leading special projects and driving process improvements that enhance organizational effectiveness, employee experience, and operational efficiency. The ideal candidate will be a strategic thinker with strong analytical skills and a passion for optimizing how work gets done.

This position may be worked remotely within the United States, with the exception of California.  

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

What you’ll be responsible for:

• Leads specific process improvement initiatives within P&C and people operations to enhance efficiency and effectiveness.
• Analyzes current processes and workflows to identify inefficiencies, pain points, and opportunities for enhancement.
• Benchmarks best practices and implements data-driven solutions that improves operational outcomes.
• Develops and maintains process documentation, standard operating procedures, and workflow maps.
• Coordinates cross-functional collaboration to implement P&C initiatives that support business objectives and improves employee experience.
• Tracks key performance indicators related to process improvements and project outcomes for specific projects.
• Applies change management principles to ensure successful adoption of new processes and initiatives.
• Facilitates communication and stakeholder engagement throughout applicable project lifecycles.
• Supports training and knowledge transfer initiatives related to applicable process improvements.
• Develops and maintains strong stakeholder relationships across the P&C team and the business as appropriate to support initiatives and business needs.
• May perform other job duties as assigned.

What you’ll need to have:

• Minimum of 9 years of human resources experience.
• Bachelor's degree.

What would be nice for you to have:

• Proficiency in data analysis tools and HRIS systems.
• Strong project management capabilities with experience using project management tools.
• Advanced Excel/Google Sheets skills for data analysis and reporting.
• Familiarity with process mapping and workflow optimization tools.
• Ability to analyze complex processes and identify improvement opportunities.
• Excellent written and verbal communication for stakeholder engagement.
• Understanding of change management principles and employee engagement strategies.
• Ability to align process improvements with broader business objectives.
• Strong relationship-building skills to work effectively across departments

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We’re looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team. 

Why Jack Henry?

At Jack Henry, we live by the motto:“Do the right thing, do whatever it takes, and have fun.”It’s more than a tagline, it’s the foundation of our culture. We recognize that our associates are the key to our success, and we’re deeply committed to their wellbeing. That’s why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally. 

We’re also leading the way intechnology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration.  Empowering our teams to build innovative solutions that meet the evolving needs of accountholders. 

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It’s this shared commitment that drives our success. We’re proud to foster an environment where inclusion, sustainability, and community impact are more than values, they’re how we operate.  Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders. 

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law. 

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations. 

Requests for full corporate job descriptions may be requested through the interview process at any time.