Operations Manager

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you. 

This position will manage two or more of the following areas, including but not limited to:  successful implementation of products and services, technical support of products and services, application training to customers, maintenance of application code, network field engineering services and/or software application releases.

This position can be worked remotely within the United States with a schedule of 8am-5pm PST and does require you to be available for support after hours.

This position has a salary range of $80,000-$115,000 based on experience and location.

What you’ll be responsible for:

• Oversees the daily department function.  Directs staff in the development and implementation of departmental policies, procedures and programs. Adheres to both company policy and governmental regulations concerning department and direct employee activities.  Manages departmental structure, workforce planning, career development, training, planning and budgeting.  Responsible for department budget.  Performs hiring, firing, objective setting, performance appraisals, coaching and pay reviews.
• Oversees accurate and timely installations of new or enhanced products and services.  Ensures installations meet customer expectations and are in accordance with contract terms and conditions.
• Ensures the successful migration of customer data.
• Manages post-sales technical product support activities and facilitates resolution of technical problems on any and all products.
• Ensures all questions regarding functionality are thoroughly researched and resolved.
• May oversee the release of new software products to user base.
• May oversee employees responsible for making changes or updates to application code.
• May oversee the delivery of software application training to customers.
• May support the sales process with pertinent information such as quotes, installation dates, and may participate in sales meetings.
• May oversee customer OS upgrades and core software upgrades.  
• Handling of customer escalations.  
• May Oversee the daily operation of one or more departments.  Direct staff in the development and implementation of departmental policies, procedures and programs.  Manages, perhaps through subordinate supervisors, the activities of a section or department with responsibility for results including costs, methods and staffing.  Adheres to both company policy and governmental regulations concerning department and direct employee activities.  Manages departmental structure, workforce planning, career development, training, planning and budgeting.  Responsible for department budget.  Performs hiring, firing, objective setting, performance appraisals, coaching and pay reviews.
• May perform other job duties as assigned.

What you’ll need to have:

• Minimum of 7 years of experience in information technology.   
• Previous people leadership experience.
• Must be able to work after hours and weekends as the business need dictates.
• Strong organizational skills and must be able to write and execute a business plan . 

What would be nice for you to have: 

• Understanding of networking. 
• Excellent communication and customer interaction skills.
• Excellent knowledge of the installation processes and procedures, as well as, post-sales support of products and services.
• Able to oversee a successful implementation.
• Able to oversee outstanding post-sales support of products and services.
• Able to function in a fast-paced, demanding environment with multiple priorities.
• Able to ensure customers receive outstanding customer service.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this positing, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.