Hardware Sales Operations Specialist

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you. 

Join Our Team as a Hardware Sales Operations Specialist!

Are you passionate about optimizing sales processes and delivering exceptional client experiences? We’re looking for a Hardware Sales Operations Specialist to join our high-performing team dedicated to driving sales efficiency and customer satisfaction. In this role, you will play a key part in managing the end-to-end quote-to-cash process and maintenance sales activities related to third-party hardware, software, and services. If you're ready to make a meaningful impact and thrive in a collaborative, fast-paced environment, we’d love to hear from you.

What you’ll be responsible for: 

• Manage third-party hardware and software maintenance and service sales activities of moderate complexity, engaging with clients to understand their needs and provide tailored solutions.
• Prepare and review service offering configurations, quotes and proposals, ensuring accurate contract details, as well as managing client contracts and engagements.
• Proactively manage customer relationships, identifying opportunities for new and renewal maintenance sales. 
• Collaborate closely with Sales and Sales Operations teams to support the creation of sales proposals and contracts, preparing detailed third-party product quotes.
• Manage and coordinate customer orders, working cross-functionally to address client needs, ensuring orders adhere to agreements, and facilitating timely shipping, delivery, and revenue recognition.
• Gather and review product information from manufacturers and distributors, summarizing and sharing insights with Sales and other departments.

What you’ll need to have: 

• Ability to travel up to 10% to attend business meetings, trainings, and/or professional conferences.

What would be nice for you to have: 

• Proficiency with CRM, QTC and ERP systems (e.g., Salesforce, PeopleSoft FSCM).

• Experience working with third-party vendors and managing hardware/software sales transactions.
• Knowledge of pricing models, contract terms, and compliance requirements in a sales environment.

• Knowledge and experience with quote-to-cash and sales lifecycle.
• Strong knowledge of IBM Power, Storage and Service solutions. 

• Excellent organizational skills with a keen attention to detail and accuracy.
• Effective communication and interpersonal skills, with the ability to collaborate across departments.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.