EPS Installations Manager

At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates.  If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you. 

Are you a strategic, operations-driven leader with a passion for driving results? If so, the EPS Installations Manager role at Jack Henry could be the opportunity you've been waiting for.

In this pivotal position, you'll lead a high-performing team responsible for two of our premier payment platforms: Ensenta and SmartPay. Ensenta is a secure, cloud-based solution enabling real-time remote deposit capture across multiple channels, while SmartPay delivers a robust ecosystem for processing ACH, card, and bill payments.

As the EPS Installations Manager, you’ll oversee a cohesive team of eight—including three direct reports—ensuring backend system installations are executed with precision and efficiency. This role is highly collaborative, working closely with implementation teams to meet service level standards (SLS), drive successful deployments, and uphold exceptional quality and performance across both platforms.

This is a remote position, and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Lenexa, KS; Springfield, MO; Monett, MO; Birmingham, AL; Louisville, KY; Charlotte, NC; or Cedar Falls; IA.

The salary range for this position is $78,585- $98,231 and will be determined based on location and experience level.

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.  

What you’ll be responsible for:

• Performs day-to-day management of installation services for new customers. Receives, analyzes, assigns and monitors installation projects. Manages and distributes installation schedules. Facilitates regular status meetings. 
• Assists customers as required with review and resolution of issues before, during and after installation. 
• Strategically drives target setting and provides consistent coaching to leaders.
• Identifies opportunities for process automation to improve efficiency and stream line processes.
• Oversees Operations, ensuring SLAs and KPIs are consistently met.
• Develops, iterates, and maintains documentation and standard operating procedures to enhance team efficiency.
• Adheres to audit controls.
• Works with existing customer base on acquisition, merger, and migration business activities. Provides quotes, installation dates, process information, contracts, etc. Reviews backlogs and internal transitions to determine where resources must be allocated. 
• Assists in the development of new procedures to improve performance. Participates in tactical and strategic planning. 
• Participates in development projects involving new product features and functions. Develops and reviews processes utilized to obtain product design information from customers in an effective manner that promotes an efficient implementation process. 
• Assists in the budget process. Tracks revenue and expense to approved budget. Audits monthly financial reports to ensure all installation services are billed. 
• Escalates key product issues to R&D for resolution

• Perform other duties as assigned. 

What you’ll need to have:

• Minimum 7 years of experience in payments or back-office operations within Fintech or banking payment operations environments.
• At least 3 years of professional leadership experience, specifically leading remote teams.
• Proven ability to inspire, develop, and lead high-performing teams, fostering a culture of accountability and excellence.
• Demonstrated success in fast-paced, high-stress environments. Advanced organizational, decision-making, and analytical skills.
• Strong interpersonal communication skills, with the ability to influence and collaborate across teams. Capable of managing multiple complex projects under aggressive deadlines.

What would be nice for you to have:

• Bachelor’s Degree in a business related field.
• Background in the financial industry.
• Experience in process management or product/project coordination.
• Understanding of the full lifecycle of product development.
• Proficiency in Microsoft Office, especially Excel (pivot tables, formulas, and data analysis).
• Familiarity with AI productivity tools such as Copilot and Gemini, leveraging artificial intelligence to enhance workflow efficiency and decision-making.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We’re looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

Why Jack Henry?

At Jack Henry, we live by the motto: “Do the right thing, do whatever it takes, and have fun.” It’s more than a tagline, it’s the foundation of our culture. We recognize that our associates are the key to our success, and we’re deeply committed to their wellbeing. That’s why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

We’re also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration.  Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It’s this shared commitment that drives our success. We’re proud to foster an environment where inclusion, sustainability, and community impact are more than values, they’re how we operate.  Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.