Director of Technical Product Management: Salesforce

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you. 

Director of Technical Product Management will be joining our Enterprise Product Management team and will manage all things surrounding this enterprise-wide technical environment and transformation to a new customer portal and CRM solution. This individual will be responsible for assessing needs, creating the roadmap, managing project managers and product owners, and ensuring a successful implementation. The ideal candidate brings a mix of technical domain knowledge of Salesforce, particularly case and service management, leadership experience, and a history of successful change management. They will understand the “how” and the “why” at each step of the way and possess the business acumen and communication skills to make things happen to move our organization forward.

This position will be filled to work Remotely within the U.S.

What you'll be responsible for: 

• Directs a comprehensive product strategy from product conception and definition through end of life. 
• Directs those involved in the design, modification and evaluation of all phases of a specific product or group of products from product definition and planning through implementation and release.       
• Functions as a central resource with design, development, quality assurance, marketing and implementation as the software product(s) move through their lifecycle. 
• Creates and maintains the product/vision roadmap.
• Contributes technical expertise to the sales process and the development of effective marketing plans/campaigns.
• Oversees alpha and beta program definition and coordinates execution.
• Formulates and executes long-term plans for cost/profit control. 
• Promotes use of new technologies and industry-leading trends. 
• Provides direction, control and mentoring for Technical Product Managers under direction.
• Completes people management functions including goal setting, performance appraisals, P&L management, budgeting, etc.
• May oversee Project Management Office (PMO) activities.
• May oversee annual Enhancement Submission Process (ESP).
• May perform other job duties as assigned.

What you'll need to have: 

• Minimum of 10 years of experience in enterprise IT product management or architecture related to CRM.
• Must have 6 years of experience with Enterprise platforms, such as:   Salesforce or ServiceNow or similar platforms.
• Must have 5 years of experience as a manager or director
• Must be able to travel up to 10% for internal and external business unit and stakeholder meetings.

What would be nice for you to have: 

• Bachelor's degree or higher.
• Experience with Copado, or similar Salesforce deployment tools.
• Experience with DevOps.
• Experience with Zero or Low Code Environments.
• Experience with Agile principles.
• Agile and/or project management certifications.
• Experience in the financial services industry.
• Salesforce-related certifications.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this positing, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.