At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you. 

We are seeking an Applications Analyst to join our OnBoard Support team here at Jack Henry. In this role, you will act as liaison between the customer and the installation team within a specific area of specialty. You will be responsible for all aspects of installing new or enhanced software applications including customer preparation and post installation training and support.

 Our organization provides and supports customer and account origination solutions through the StreamLine, OnBoard, and Argo product lines. The services and products we provide facilitate customer and account origination through robust host and third-party integration, creating efficiencies in the account opening process by reducing redundant data entry, assuring compliant transactions through business logic and integrated business partner solutions. 

 As a member of the OnBoard Deposits Installation team, we conduct the installation and training of the OnBoard Deposits platform systems for SilverLake, CIF 20/20 and Core Director banks. 

This position can be worked remotely within the United States and may require occasional weekend hours.   The targeted salary range for this position is $45,000-$65,000 depending upon candidate experience and location.  

What you’ll be responsible for: 

• Provides remote or on-site software installation services.  Ensures software applications are installed and fully functional.
• Prior to the installation, analyzes the customers’ existing products and consults with customer to map current system to the JH product.
• Consults with customers to define parameters within the software application.
• Trains the customer on use and feature functionality of the application.
• Communicates the customer’s needs/expectations to appropriate personnel. 
• Notifies appropriate personnel of any application issues.
• Interacts with Project Manager on various issues.
• May assist customers in validating accurate conversion of all data.
• May analyze transaction processing.
• Mentors and provides training to employees.
• May perform other job duties as assigned.

What you’ll need to have: 

• Must have a minimum of 5 years of experience working in a bank or credit union.
• Experience with one or more of the following: new account opening, deposit operations, or experience with Jack Henry products. 
• Ability to travel up to 25% for installations and training events at client sites.

What would be nice for you to have: 

• Associate or Bachelor’s degree.
• Experience working in a customer facing position.
• Knowledge of standard banking regulatory disclosure requirements and customer notification requirements helpful.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.