At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you. 

This is not a support role but an implementations position. Our Branch Operations Application Support Analysts are responsible for providing training courses to Jack Henry customers who are undergoing a Symitar conversion, and for the configuration and testing of the various modules of the Symitar system. The analyst works directly with credit union executives, training coordinators, and general staff to review their current policies and procedures and discuss the branch operations decisions they need to make to setup Symitar as their core platform. Training courses and workshops are conducted via internet-based learning and at a customer's location.

What you’ll be responsible for: 

• Delivers software and service training courses or workshops. May create, design, and customize training materials and procedures for each customer situation.
• Analyzes the customer’s existing branch operations and consults with customer to map existing processes to the JHA product.
• Prepares the customer for internal staff training, this includes developing custom training curricula, setting up training environment, following up on questions asked during training that require research, etc.
• Oversees/performs system set-up for customer (i.e., parameter set-up, system privileges set-up, etc.). 
• Provides software support/guidance by answering questions on function, features, and usage of software products. Support may be at the customer site or remote.
• May perform other job duties as assigned.  

What you’ll need to have:

• Minimum of 3 years’ experience in a financial institution. 
• Minimum of 12 months experience in software applications training and/or educational design. 
• 25% travel availability.

What would be nice for you to have:                                          

• Developing professional expertise. Works on non-complex projects with no supervision and/or moderately complex projects with supervision/ technical assistance. Exercises judgment within defined procedures and practices.
• General knowledge in the following areas:
  1. Financial/credit union or related industry.
  2. JHA products, equivalent competitor products, and understanding of application functions.  
  3. Computer skills with knowledge of applications including Microsoft Office Suite. General knowledge of information systems.
• Able to:
  1. Analyze/convert customer information and processes for setup in JHA system.  Analyze business information and processes.
  2. Train customers to use JHA software.
  3. Work with all levels of personnel and communicate complex information in user-friendly terms.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this positing, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.