Application Support Analyst III: Complementary Solutions
Location: United States
Workplace Type: Remote
overview
At Jack Henry, our implementation and support teams serve as a vital link between our business and financial institutions we support. They are tasked with ensuring seamless communication, providing expert guidance on system functionalities, and delivering training to our clients. In these positions, adeptness at juggling multiple projects, coupled with strong communication skills and dedication to exceptional customer service, will be key to maintaining our industry-leading position in software implementations.
Our implementation and support teams use their expertise to convert critical data for our financial clients, with a significant portion of work involving either remote or on-site technical assistance. It is critical that our implementation and support associates can successfully and swiftly address issues within service level agreements and have proactive involvement in project timelines will directly contribute to our team's efficiency and our clients' satisfaction. Success in these roles not only drives departmental performance, but also bolsters Jack Henry's reputation as a trusted partner in the financial sector.
- Full Time
- 0-75% Travel
success profile
What makes a successful Application Support Analyst III: Complementary Solutions at Jack Henry? Check out the top traits we’re looking for and see if you have the right mix.
- Analytical
- Communicator
- Detail-Oriented Savvy
- Problem Solver
- Results-Driven
- Team player

our culture
At Jack Henry, you'll find a collaborative and supportive environment where your ideas are valued, and your contributions are recognized. We empower our associates to make a real impact on the company and the industry. We offer a comprehensive training and development program to help you stay up-to-date on the latest technologies. We are proud to be a company that embraces diversity, equity, inclusion, and belonging.
our benefits
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Generous 401(k) Plan Matching Contributions
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Healthcare
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Paid Time Off (PTO) and Paid Holidays
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Tuition Reimbursement
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Flexible Scheduling
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Culture of Balance
Application Support Analyst III: Complementary Solutions
At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you.
This position is for the Synergy Migration team, which is part of the Synergy Enterprise Content Management (ECM) software division. We work with current customers to help them migrate our software. This comes in many different flavors, but from a high level we have 4 major types of engagements:
- Core Migrations, where we help the customer reconfigure some Core Banking Software settings to ensure that there is continuous uninterrupted service and communication between the Core Banking Software and our product.
- In-House Migrations, where we’re moving our software and data between 2 server sets that are housed on premises for a customer.
- Hosted/Express Migrations, where we’re taking an in-house customer and moving them to our hosted/cloud environment.
- Hosted/In-House Migrations, where we’re moving an in-house client to a hosted server that they still manage and have access to (AWS/Azure).
The target salary range for this position is $52,320 - $70,000, dependent on candidate experience and location.
What you’ll be responsible for:
- Provides training to less experienced peers.
- Prepares training materials and documentation for customers and internal users.
- Identifies/maintains customer issues and ensures proper resolution. Maintains customer issue list by application and ensures all are forwarded to the appropriate personnel for resolution.
- Maintains effective communication with customer throughout entire project/case.
- Communicates the customer’s needs/expectations with programmers, other team members, and team leader.
- Provides software support/guidance by answering questions on functions, features and usage of software products. Support may be at the customer site or remote.
- Oversees/performs system set-up for customer (i.e., parameter set-up, creates job files for processing, etc). Ensures related business processes will run on software.
- Prepares the customer for the system migration, takes the customer through the migration process, and provides training or support to the customer post-migration.
- Analyzes the customer’s existing products/processes and consults with customer to map existing system to the JHA product.
- May perform other job duties as assigned.
What you’ll need to have:
- Minimum of 4 years in an IT role that coincides with application support, implementation or development.
- Ability to travel up to 5% to attend JHA meetings, trainings, and/or professional conferences.
What would be nice for you to have:
- Understanding of banking operations.
- Solid grasp of SQL queries.
- Moderate understanding of scripting.
- Bachelor’s degree in Applied Science or similar.
If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.
Why Jack Henry?
At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.
We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met.
Culture of Commitment
Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.
Equal Employment Opportunity
At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.
No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.
Requests for full corporate job descriptions may be requested through the interview process at any time.
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