Advanced Client Operations Systems Analyst (Symitar)

At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you.

Are you a detail-oriented problem solver with a passion for supporting mission-critical systems? We're looking for an Application Support Analyst who thrives in a fast-paced environment and enjoys working hands-on with system configurations and client operations. In this role, you'll be the go-to expert for Symitar back-office processing, ensuring smooth system setups, accurate change implementations, and responsive software support.

You’ll collaborate across teams to translate client needs into system actions, mitigate risks through thorough documentation and approvals, and provide clear, user-friendly guidance on software functionality. If you're someone who can juggle multiple projects, communicate across all levels, and work independently or as part of a team—this is your opportunity to make a meaningful impact.

This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Lenexa, KS; Springfield, MO; or Monett, MO.

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

What you’ll be responsible for: 

• Oversees/performs system set-up for client operations requests (i.e., parameter set-up, creates job files for processing, etc.) focusing on 
• Providing hands-on support for system changes and configuration. 
• Ensure accuracy and risk mitigation by reviewing changes, documenting settings, and obtaining client approval before implementing live updates.
• Provides software support/guidance by answering questions on function, features and usage of software products. 
• Communicates the customer's needs/expectations with system administrators, other team members, and management.

What you’ll need to have: 

• Minimum of 18 months’ experience using the Symitar software with a specific focus in back-office processing.
• Strong analytical skills.
• Experience working multiple projects concurrently while meeting aggressive deadlines.
• Ability to communicate complex information in user-friendly terms across all levels of personnel.
• Capable of working independently or as part of a team based on organizational requirements.

What would be nice for you to have: 

• Bachelor’s degree in Information Technology or Computer Science.
• Experience with Customer Relationship Management ticketing systems (e.g., Salesforce, Oracle, etc.)
• Experience with SMA OpCon software.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We’re looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

Why Jack Henry?

At Jack Henry, we live by the motto: “Do the right thing, do whatever it takes, and have fun.” It’s more than a tagline, it’s the foundation of our culture. We recognize that our associates are the key to our success, and we’re deeply committed to their wellbeing. That’s why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

We’re also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It’s this shared commitment that drives our success. We’re proud to foster an environment where inclusion, sustainability, and community impact are more than values, they’re how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and

recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.