Support Representative III – Consumer & Business Account Opening

At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you.

As a Technical Support Representative, you will be joining our JHA OpenAnywhere Team that committed to delivering outstanding customer satisfaction and service. We function as a team, foster good communication, collaborate, and deliver consistency. You will be responsible for the day-to-day care and nurturing of customer relationships. You are their voice to internal teams and act as an advocate and extension of their team. You are the primary point of contact for any support requests and any product application/service support for our customers. Your main goals are to mobilize resources internally to meet customer needs, prioritize incoming requests, and sustain customer satisfaction and loyalty. The ideal candidate has advanced technical skills, has experience with log tools used during research, and has supported implementations of new features according to established operational agreements.

The salary range for this position is $48,350- $57,000 and will be determined based on location and experience level.

This position offers remote flexibility within a 70-mile radius of any of our office locations in Allen, TX; Louisville, KY; Springfield, MO; Monett, MO.

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

What you’ll be responsible for: 

• Ability to diagnose and resolve complex issues related to OpenAnywhere, including connectivity problems, data synchronization errors, and user access issues.
• Configuring and customizing OpenAnywhere settings to meet specific business requirements.
• Integrating OpenAnywhere with other systems and platforms, ensuring seamless data flow and functionality.
• Provide advanced training and support to end-users, helping them to effectively utilize OpenAnywhere features.
• Monitoring and optimizing the performance of OpenAnywhere to ensure efficient operation and user satisfaction.
• Understanding of security protocols and best practices to protect sensitive data within OpenAnywhere.
• Provide level one troubleshooting.  Accurately assess the customer's product issue or problem.  Ask the user well thought out or detailed questions and carefully listen to the user's response to fully comprehend the need, product issue, and best avenue for resolving the problem.
• Provide appropriate personnel with a precise understanding of user's issues when the problem needs to be escalated to a higher level.
• Monitor incoming cases and emails and resolves in accordance with Service Level Standards (SLS).  Use available support tools to assist the customer and/or recreate the issue.

• May perform other job duties as assigned.

What you’ll need to have: 

• Experience with OpenAnywhere or account opening software.
• A minimum of 4 years of onsite/phone customer support OR technical customer support experience within banking or Credit Union environments including account opening procedures.
• Experience working or supporting customers through case management tools/software such as Salesforce, ServiceDesk, Jira, OR JSource.
• This position requires on-call rotation for after-hours case handling.   

What would be nice for you to have: 

• Bachelor’s Degree.
• Experience with database research and implementations including working with XML files/Logs. 
• Experience with MS Teams, Slack, BaseCamp. 

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We’re looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

Why Jack Henry?

At Jack Henry, we live by the motto: “Do the right thing, do whatever it takes, and have fun.” It’s more than a tagline, it’s the foundation of our culture. We recognize

that our associates are the key to our success, and we’re deeply committed to their wellbeing. That’s why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

We’re also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It’s this shared commitment that drives our success. We’re proud to foster an environment where inclusion, sustainability, and community impact are more than values, they’re how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.