Fraud Support Analyst (Credit/Debit Card)

At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates.  If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you. 

We are adding a Fraud Support Analyst (Credit/Debit Card) to our team. The Jack Henry Fraud Center, a division within the Card Processing Solutions (CPS) family, is dedicated to supporting financial institutions by delivering an exceptional cardholder experience while proactively minimizing card fraud. In this role, you will provide outstanding customer service to our financial institution partners by identifying and analyzing emerging fraud trends, conducting thorough research, and sharing actionable insights. You’ll collaborate with peers and leverage both public and private data sources to ensure timely and effective fraud mitigation.

This is a remote position, and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Lenexa, KS; Springfield, MO; Monett, MO; Birmingham, AL; Louisville, KY; Charlotte, NC; or Cedar Falls; IA.

The salary range for this position is $47,172- $70,705 and will be determined based on location and experience level.

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.  

What you’ll be responsible for:

• Develops and maintains an in-depth understanding of the CPS Platform software applications to research fraud trends, perform proper configuration of DefenseEdge rules, support case management and research of production issues.
• Responds to technical support requests from partner institutions both verbally and in writing.
• Supports the Fraud Call Center by providing product support assessing, researching and/or resolving issues.
• Contributes to the collective JH support knowledge using the KCS method.
• May perform other job duties as assigned.

What you’ll need to have:

• Minimum of 18 months of experience in an area such as a financial institution, FinTech, debit/credit card processing, or fraud prevention solutions. 
• Willingness to work a schedule that will include one weekend day as part of the regular shift. 
• Participation in an on-call rotation that will include holiday coverage approximately 1-2 holidays per year.
• Demonstrated ability to work with high attention to detail, ensuring accuracy and thoroughness in all aspects of support case handling.
• Strong sense of professionalism and a genuine passion for customer service. Must have the ability to communicate effectively and ability to build trust with the client and represent the team and organization with integrity. 

What would be nice for you to have:

• Bachelor’s Degree in an area such as Business, Finance, Data Analytics. 
• Proficiency in Microsoft Excel, including the ability to create and work with Pivot Tables for data analysis and reporting. 

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We’re looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

Why Jack Henry?

At Jack Henry, we live by the motto: “Do the right thing, do whatever it takes, and have fun.” It’s more than a tagline, it’s the foundation of our culture. We recognize that our associates are the key to our success, and we’re deeply committed to their wellbeing. That’s why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

We’re also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration.  Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It’s this shared commitment that drives our success. We’re proud to foster an environment where inclusion, sustainability, and community impact are more than values, they’re how we operate.  Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.