Administrator II, Systems/Network

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you. 

This position will sit at our Aurora, IL Jack Henry location. Working hours will flexibly be 8:00AM to 5:00PM. On-call or after-hours duties required.

What you’ll be responsible for:

• Monitors systems for optimum performance and availability.
• Installs, configures and maintains systems, such as LAN, WAN, Internet and/or data networks.
• Implements system enhancements (software and hardware updates) that will improve the performance and reliability of the system.
• Troubleshoots and resolves customer and internally-reported system problems.
• Implements and monitors corporate security policies.
• Documents and implements system procedures, policies and events.
• Participates in on-call 24x7 support rotation.
• Performs essential functions required for effective system backup and restore testing.
• Performs periodic recovery testing of DR plans.
• May manage data access and data permissions.
• May assist support groups with applications installed on servers.
• May perform other functions as assigned.

What you’ll need to have:

What would be nice for you to have:

• Bachelor’s degree preferred.
• Applicable industry standard certifications.
• Developing professional expertise.  Works on non-complex to moderately complex projects.  Exercises judgment within defined procedures and practices.
• Good knowledge of IT infrastructure concepts and principles.
• General communication and customer interaction skills
• Excellent verbal and written communication skills.
• Basic knowledge of products offered by JHA.
• Able to troubleshoot and resolve customer problems in a timely manner.