iSeries Core Investor Servicing Analyst

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you. 

We’re expanding our Core Optional Models installation team and welcoming a new member. As a Business Consultant, your role involves implementing the Investor Servicing package for Jack Henry. You’ll guide financial institutions through the installation process, provide training to employees, and troubleshoot any issues that arise. Your expertise in loan servicing and origination will be crucial for successful installations. This position requires extensive travel and flexibility with extended hours. Additionally, it’s open to remote work from one of the following locations: Charlotte NC area, Dallas FT. Worth Area, Birmingham AL Area, Southwest Missouri Area, or the Kansas City Missouri Area. 

What you'll be responsible for: 

• Conducts on-site customer operational and/or systems analysis resulting in problem identification. During engagements, identifies operational and system enhancement opportunities. 
• Based on results, designs solutions and hardware/software specifications by creating detailed documents. 
• Supports customers by utilizing data analytic tools and identifying ways to improve key performance factors. 
• Ensures testing and customer training are referred to support organizations. 
• Creates project plans to monitor progress, assuring all milestones are completed as projected. 
• May have some financial responsibilities including project cost estimating, proposal generation, and invoicing. 
• May participate in sales and proposal presentations in addition to completing ongoing team account activities. 
• May assist less experienced peers
• May perform other duties as assigned.

What you'll need to have: 

• Minimum of 18 months experience in loan servicing or loan origination.
• Willing to travel up to 50% of the time to various locations across the US for the installation process. Trip durations vary from 3-9 days depending on the project scope. Typically, this involves 1-2 trips per month.
• Willing to work extended hours while onsite to complete the install process. 
• Effective communication skills (both written and oral) across business units and with all management levels.
• Ability to balance multiple projects simultaneously. 

What would be nice for you to have: 

• Experience with Jack Henry Loan products.
• Experience with loan servicing such as Freddie Mac, Fannie Mae, SBA, or FHLB.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this positing, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.  

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