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Senior Business Quality Analyst

Job Function Engineering Location Birmingham, AL Workplace Type Hybrid Travel 5% Date Posted 03/24/2024 Job ID 14333

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you. 

Our Teller Development team is seeking a Senior Business/Quality Analyst to join our team. This person will be responsible to work in an agile development process for teller software design and testing. This position will work with the software development team to research potential changes to the product, create software requirements, and to test software changes as they are built. This position will work in a hybrid environment and must be able to work in the Birmingham AL office 1-2 days a week. 

What you'll be responsible for: 

  • Interacts with business units to gather system requirements and convey business requirements. 
  • Prepares business requirements and functional specifications 
  • Defines the system and functional requirements of the product. 
  • Serves as a resource and/or participant in business process re-design activities 
  • Assists the customer in determining if and how system enhancements may improve process flow and business function. 
  • Reviews and provides feedback on requirements, design, and scope documents. 
  • Contributes to end-user and project management documentation. 
  • Works with the development team for testing enhancements to ensure an accurate, quality product and ensure changes are migrated into production correctly. 
  • Collaboratively works with customer support team to resolve or diagnose defects. 
  • Executes and creates test plans and clear, concise test scripts for new products or enhancements to existing products. 
  • Defines comprehensive scenarios and variations in data to adequately perform testing. 
  • Schedules and performs functional, integration, regression, and release testing; submits errors and issues to development for correction, and retests once errors have been corrected. 
  • Reports test results and status as appropriate. Tracks defects and causal analysis to closure. May review and certify test results of other analysts and testers. 
  • Assists in training and mentoring less experienced peers.
  • May perform other job duties as assigned.

What you'll need to have: 

  • Minimum of 6 years of experience as a business analyst that has been responsible for gathering software development requirements for complex systems.
  • Excellent verbal and non-verbal communication skills and the ability to understand and discuss highly technical concepts.

What would be nice for you to have: 

  • Experience with Cloud Hosting deployment and or administration.
  • Experience with software quality assurance and automated testing.
  • Experience with banking systems especially teller systems. 
  • Agile/Scrum experience.
  • Programming experience with C# and Selenium.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this positing, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.  


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