Senior Managing Director- Credit Union Solutions

At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates.  If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you. 

This position directs and controls all operational activities for the Credit Union Solutions organization specific to hardware, hosting and application support, project efforts, product research, consulting, training and customer satisfaction.    Directs the product group to ensure the attainment of profit and operational goals.  Establishes product strategy, objectives and policies, in accordance with corporate directives.  Accountable for profit/loss and attainment of current and long-range objectives.

This is a remote position, and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Birmingham, AL; Cedar Falls, IA; Charlotte, NC; Lenexa, KS; Louisville, KY; Springfield, MO; or Monett, MO.

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.  

What you’ll be responsible for:

• Creates an environment that encourages exceptional user experiences for our credit union clients.  
• Establishes strategic direction for Credit Union Solutions Operations.  Applies strong credit union industry knowledge to ensure strategic objectives are aligned with industry needs.  
• Evaluates achievement of the objectives.
• Directs and controls the activities and ensures the offerings provided meet the needs of credit unions through several managers leading 200+ associates within the company.  
• Through subordinate managers, drives operational performance in the implementation and support of product offering.  Ensures attainment of customer satisfaction goals.
• Participating in industry events on behalf of the company.
• Collaborating with business leaders across the company to provide a cohesive experience for clients and associates. 
• Participates in sales and marketing activities to create demand for products.  Meets with prospective clients and participates in negotiations.  
• Identifies strategic business opportunities such as joint ventures and alliance/partnerships.
• Establishes annual budgets for the product group and monitors progress throughout the year, ensuring continued profitability.
• Participates with other senior managers to establish strategic plans and objectives.  
• Makes final decisions on administrative or operational matters and ensures operations' effective achievement of objectives.  
• Participates in corporate development of methods, techniques and evaluation criteria for projects, programs and people.  
• Regularly interacts with executives and/or major customers; interactions frequently involve skills such as negotiating or influencing matters of significance to the organization.  
• Has overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods.  
• May perform other duties as assigned.

What you’ll need to have:

• Bachelor’s degree in business administration.
• Minimum of 15 years of experience in client services
• Significant leadership experience required.

What would be nice for you to have:

• Directs and controls the activities of one or more functional and service areas through senior managers who have overall responsibility for the successful operation of those assigned areas.  
• Develops corporate and/or organizational policies and authorizes their implementation.  
• Provides strategy and direction for major areas.  
• Possesses detailed knowledge of company allowing for promotion of innovative concepts and new ideas.  Requires in-depth knowledge of functional area, business strategies and the company's goals.  
• Interacts internally and externally with executive level management, requiring negotiation of extremely critical matters.  Influences policymaking.  Recognized as an influential leader.  
• Direct report to VP with budget responsibility for multiple functions..   Incumbent seen as “heir apparent” to the VP role.
• Possesses deep knowledge of the credit union industry.
• Able to manage a profitable product group with positive customer and employee satisfaction results.
• Strong verbal and written communication skills including the ability to identify, communicate and execute the strategic direction of the product.
• Process-oriented with superior time and project management skills.
• Must be able travel for planned activities and events.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We’re looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

Why Jack Henry?

At Jack Henry, we live by the motto: “Do the right thing, do whatever it takes, and have fun.” It’s more than a tagline, it’s the foundation of our culture. We recognize that our associates are the key to our success, and we’re deeply committed to their wellbeing. That’s why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

We’re also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration.  Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It’s this shared commitment that drives our success. We’re proud to foster an environment where inclusion, sustainability, and community impact are more than values, they’re how we operate.  Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time. 

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