Business Analyst II: Symitar Hosted Automation (Opcon)

At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates.  If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you. 

Are you looking for a new opportunity to use your technical and analytical skills in a blended role? If so, this position may be perfect for you! The ideal candidate will be multi-talented, hands-on contributor who will provide implementation and support services of automated processes for the Outlink hosted Credit Union clients. 

Candidates will be the main point of contact for these clients, ensuring success of day-to-day processing, implementation of new processes, research and troubleshooting of existing processes and setup and support of automation tools. This is not your typical BA position, as you will play an active role in the above tasks including hands-on configuration of applications such as the Symitar Core System, OpCon and MOVEit. To be successful in this role, you’ll need the ability to multi-task, including managing incoming phone calls, processing existing queues, and completing new intakes.

This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Lenexa, KS; Springfield, MO, Monett, MO Birmingham, AL, Cedar Falls, IA, Louisville, KY, or Charlotte, NC.

The salary range for this position is $48,000- $67,000 and will be determined based on location and experience level.

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.  

Additional Info for internal candidates field: 

We encourage all qualified associates to apply for this opportunity, regardless of your current work location. For internal applicants, including those in California, this role is not limited to the locations on the external job posting unless there are physical onsite requirements of the position noted in the description. 

What you’ll be responsible for:

• Provides level one technical support of automated processes for clients via the corporate tracking software and automated call distribution (ACD) phone system.
• Monitors incoming cases and resolves in accordance with Service Level Standards (SLS).
• Understands and follows Business Process Lifecycle by implementing and monitoring the automation process from initiation through delivery.
• Utilize automation tools to streamline/automate customer processes. Additionally, identify processes that are effective and works to change processes in need of further refinement.
• Works closely with internal resources and third parties/vendors for execution of projects
• Participates in an after-hours on-call rotation on a periodic basis to resolve critical nightly processing failures.
• May perform other job duties as assigned. 

What you’ll need to have:

• Minimum 18 months of experience doing IT, Application Support or Technical Analysis.
• Must be available to modify work schedule and provide after-hours support on a periodic on-call basis.
• Must also be available to work up to 2 weekends a year to support the data center Disaster Recovery Exercise.
• Experience with the Symitar Core System and/or OpCon.

What would be nice for you to have:

• Associate’s or bachelor’s degree preferred.
• Data processing or IT experience at a credit union.
• Excellent customer relations and service skills.
• Excellent written and verbal communication skills.
• Excellent organizational skills.
• Strong leadership skills.
• Able to use independent judgment to plan, prioritize and organize a diversified workload.
• Able to manage multiple projects, customer issues and demands while providing exceptional customer service.
• Able to assist in creating process and procedure documentation.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We’re looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

Why Jack Henry?

At Jack Henry, we live by the motto: “Do the right thing, do whatever it takes, and have fun.” It’s more than a tagline, it’s the foundation of our culture. We recognize that our associates are the key to our success, and we’re deeply committed to their wellbeing. That’s why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

We’re also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration.  Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It’s this shared commitment that drives our success. We’re proud to foster an environment where inclusion, sustainability, and community impact are more than values, they’re how we operate.  Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.