Banking Ops Client Services Consultant

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you. 

Are you passionate about driving innovation and helping clients unlock the full potential of cutting-edge systems? As a Business Consultant III with our Banking Operations Client Services Team, you’ll play a pivotal role in ensuring configuration of user security for the core system is structured to mitigate risk while providing guidance on recommended design and design changes. You will have the opportunity to guide existing users of the system and those going through the transition to the newer security framework. This is more than a migration—it's a chance to shape the future of secure, scalable solutions. You’ll work independently, leveraging your expertise in user access and profile management to ensure customers have the right tools to succeed while minimizing risk. 

As a business consultant, you will further enhance your knowledge of General Ledger functionality by analyzing system configurations and facilitating discussions aimed at optimizing the use of SilverLake System GL features. Your strong communication and interpersonal skills will help you connect with clients, guide them on best practices, and identify opportunities to optimize their experience. Many consultants grow within this role, advancing into leadership or specialized areas, often coming from backgrounds in installation, support, or development. If you’re driven by customer service, love working with core systems, and enjoy traveling to meet client needs, this is a unique opportunity to make a meaningful impact while continuing to learn and grow.

This is a remote position, and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Charlotte, NC; Cedar Falls, IA; Lenexa, KS; Springfield, MO; or Monett, MO or Louisville, KY.

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.  

What you'll be responsible for: 

• Conduct on-site and remote customer operational and/or systems analysis resulting in problem identification. 
• During engagements, identifies operational and system enhancement opportunities.
• Drafts reports, including detailed reports that outline the findings and recommendations for process improvement. Based on results, designs solutions and hardware/software specifications by creating detailed documents.
• Effectively discusses JHA products, services, and solutions with customers to ensure client retention.
• May participate in sales and proposal presentations in addition to completing ongoing team account activities.
• May perform other job duties as assigned.

What you'll need to have: 

• Minimum of 5 years of experience working in back-office, operations, or IT in the banking industry.

• Demonstrated experience in configuring and managing user access, including user profile and account setup, with a strong focus on security, accuracy, and role-based permissions
• Jack Henry SilverLake Core System software experience.
• Experience with Query or Data Mining Tools
• Must be able to travel up to 40%. Travel may include 1 or more trips per month. Each trip could last up to a week depending on client needs. 

What would be nice for you to have: 

• Silverlake Global Security Module experience.

• Proficient in performing comprehensive User Access Reviews and Audits to ensure compliance, identify access discrepancies, and uphold security best practices across systems.
• Silverlake software experience with General Ledger configuration.
• Ability to problem solve and provide solutions to customers.
• Able to define system and functional requirements. 
• Able to analyze current processes and identify recommendations for improvement.
• Able to project a positive image to customers.
• Able to meet aggressive deadlines and be able to work on multiple projects concurrently.
• Interact professionally with other employees, customers, and suppliers. 

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.