Senior Project Manager : Credit Union Solutions, Core Implementations

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you. 

This project management position will reside under the Credit Union Solutions Project Management office. The Credit Union Solutions PMO oversees multiple types of clients facing implementation projects. These client facing projects have high visibility in the organization and require cross functional internal and external team facilitation.

This position requires up to 30% travel for client implementation engagements, meetings, and trainings. This position can be worked remotely within the United States.

What you’ll be responsible for:

• Coordinates and monitors field support projects from initiation through delivery.  
•  Serves as liaison between the company and customer in order to ensure all implementation requirements and targets are met.

•  Serves as liaison between technical and non-technical departments in order to ensure all targets and requirements are met.
•  Ensures projects are completed on schedule.
•  Creates, updates and maintains all implementation calendars.
•  Monitors and tracks all escalated issues to resolution.
•  Assists in the implementation of project management tools and methodologies.
•  Assists in the creation of standard templates for project management deliverables.
•  Provides mentoring and support to other project managers in dealing with project management issues for assigned projects.
•  Assists less experienced peers.
• May perform other job duties as assigned.

What you’ll need to have:

• Minimum of six years of experience in project management.
• Project Management Professional (PMP) certification or in process.

• Must be able to travel up to 30%. 

What would be nice for you to have: 

• A wide range of experience with the ability to resolve complex issues.  Experience working on complex and diverse projects exercising good judgment in selecting methods, techniques and evaluation criteria for obtaining solutions.
• Excellent knowledge and skills in the following areas:

• Completes successful product implementations that are on schedule and receive high customer satisfaction results.
• Meets aggressive deadlines.
• Identifies and resolves issues.
• Works with personnel resources in an effective and efficient manner.
• Functions in and successfully manages demanding and stressful environments.
• Applies project management life cycle processes and company policies and procedures to resolve complex issues.
• Manages multiple projects at a time.
• Interacts with senior internal and external personnel.
• Communication and customer interaction skills.
• Project management skills.
• Knowledge of Jack Henry product(s) supported and basic knowledge of other JH products.
• Knowledge and experience of the project management body of knowledge.
• Strong knowledge of the financial industry including Symitar experience.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this positing, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.