Client Services Analyst : Mid - Senior Level

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members.  Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you’ll join us. We can’t do it without you.

We are seeking a Client Services and Financial Institution Analyst to join The Financial Performance Solutions (FPS) group that consists of 16 dedicated financial professionals. This group delivers consulting and software solutions to banks and credit unions to assist them with meeting targets for budgeting, reporting, and compliance. This team provides high-level analysis and operational support to the leaders of our customer institutions, which necessitates a high level of attention to detail and customer service. The ideal candidate has an in-depth understanding of finances in banking, is comfortable with technical operations, and is a self-starter able to work independently with knowledge in ALLL/CECL. 

This position can be based to work out of any Jack Henry office or remote from any US location. Salary range for this position will be $62,424 – 89,000, depending on candidate experience and geographic location.

What you’ll be responsible for:

• Provides telephone consultation and support services to financial institutions.  Consults customers in analyzing and interpreting data to increase accuracy of results, make informed decisions and determine optimal risk levels.
• Assists customers in interpretation of financial models.
• Communicates customer feedback and requests for additional functionality to product development.
• Assists in product development by testing new software releases.  Documents all phases of system operations.
• Conducts customer or internal training sessions, delivers Board or ALCO presentations, writes white papers and/or speaks at industry trade events.  
• May perform other job duties as assigned.

What you’ll need to have:

• A minimum of 4 years of experience working in the financial or fintech industry.
• A minimum of 2 years in a financial, operations, asset management, compliance, or executive support role.

What would be nice for you to have:

• Bachelor’s degree.
• Experience in ALLL/CECL (Allowance for Loan and Lease Losses / Current Expected Credit Losses) 
• Degree in Accounting, Finance, Information Technology, or Business Administration
• Experience with the implementation, maintenance, or troubleshooting of technical products/systems.
• Experience working in a financial institution, asset liability management, analysis, accounting, audit, treasury, or information technology.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this positing, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.