Travel Counselor III

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you. 

Are you someone who loves supporting internal customers by providing excellent customer service over the phone in an exciting and fast paced environment? If so, the Travel Counselor position could be perfect for you! The Travel Counselor will assist Jack Henry associates booking airfares, car rentals, and hotels for commercial travel, ensuring the safe arrival of all travelers and verifying the accuracy of reservations and other travel arrangements. We’re seeking candidates who want to provide their fellow associates with an excellent customer service experience for travel and have a strong sense of urgency with a positive attitude. There is tremendous career growth for the right individual.

This is a hybrid position that requires you to work onsite at our Monett-based travel office on Wednesdays and Thursdays. You may work remotely from home the other days. Hours are either 8am-5pm CT or 9am-6pm CT, determined by the hiring manager. This is an hourly position with a pay range of $15.86-$19.71/hour, depending on candidate experience and location.

What you’ll be responsible for: 

• Arranges transportation, lodging, accommodations, and other travel services for company employees in commercial travel.
• Converses with employees to determine destination, mode of transportation, travel dates, and accommodations required.
• Assists travelers with billing questions pertaining to their travel.
• Communicates pertinent information to employees and resolves any scheduling issues.  
• Handles schedule changes, refunds, voids, and exchanges associated with airfare tickets.

What you’ll need to have: 

• Minimum of 2 years of experience in a call center, chat support, travel, and/or hospitality role.
• Basic computer skills and excellent customer service skills.

What would be nice for you to have: 

• Strong communication and customer interaction skills.
• Knowledge of fare rules and regulations.
• Able to make logical decisions in complex or time-sensitive situations.
• Able to learn Sabre for commercial travel booking.
• Travel Agent certification preferred.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.