Jack Henry & Associates’ Core Values represent the sum of our mission and our philosophy – “Do the right thing, do whatever it takes, and have fun.” Each day we recognize our Core Values and take PRIDE in Passion for Customer Service, Relationships, Integrity, Drive for Results and Excellence. The reason we are ranked on many “top places to work” lists across the nation year-after-year, is because we are dedicated to our Core Values and focused on hiring talent like you!
Passion for Customer Service
At the heart of JHA’s Core Values is exceptional customer service. This fundamental part of our culture sets us apart from our competitors and makes each customer’s experience positive and memorable. The customer’s perception of our service translates to trust, confidence, and references. At JHA, we have a long tradition of providing exceptional solutions with outstanding service. Part of that is because we don’t settle for “good enough”; even the best things can be improved. Sometimes it can be worthwhile just to pause for a moment and think about what helps us recognize great service in others in order to help to remind us of the differences that make us the best.
Business is about people, and we believe it’s important to treat each other well. We help each other however we can, which sometimes includes reminding ourselves that we’re on the same team, headed toward the same goals. Relationships are worth the investment, no matter what. Without them, we wouldn’t be as successful − and even if we could be, it wouldn’t be as much fun.
Integrity happens naturally when the steps you take are guided by the long-term benefit of everyone involved. We believe in doing what we say we’ll do − and doing it right. To persevere and uphold JHA’s corporate philosophy and culture, we must hold ourselves accountable for our actions while maintaining focus on our corporate mission.
Drive for Results
Drive for Results means being willing to do whatever it takes to create the best outcome for everyone. We believe in actively pursuing our objectives, displaying an exemplary work ethic, and overcoming challenges. It also means taking ownership of issues to see them through to completion, and never giving up.
Excellence is a vital part of our Core Values. None of us can do that by ourselves, so we encourage each other each day to excel. Excellence means doing work that we’re proud of, and being proud of the work we do. It’s about doing our best, learning as much as we can from our mistakes, and growing in that process so that “our best” becomes even better over time. At JHA, we strive to attract, develop, and retain the best Associates and provide them with a rewarding work environment.