Frequently Asked Questions

Click on a frequently asked question below to view the answer. For additional questions, email us at [email protected].

How can I find out about the status of my online application?

If you have received an email from customer service confirming receipt of your online application, then your résumé has been routed to one of our recruiters for review. A member of our recruiting team will contact you if your background meets the minimum qualifications for the given position.

Does Jack Henry & Associates offer relocation or moving assistance?

Yes, we do provide relocation assistance for certain positions at the company's discretion.

Will my performance be reviewed?

Jack Henry & Associates provides annual performance appraisals to all Associates.

Will I have opportunities for additional training and education?

At JHA, we are committed to encouraging the professional growth of our employees. After six months of employment, JHA provides financial assistance for full-time and part-time employees interested in furthering their formal education through an accredited institution. The terms of this benefit are governed by JHA's current policies. JHA also offers a wide variety of training programs online as well as through our Corporate Learning Solutions Department.

If I am NOT currently authorized to work in the U.S. immediately without visa sponsorship, am I eligible to apply and/or be interviewed?

No. Currently, JHA does not sponsor or transfer work visas.

How does Jack Henry's benefits package compare to other industry leaders?

JHA's competitive and comprehensive benefits package offers medical, prescription drugs, dental, vision, life, accidental death & dismemberment insurance, health savings and flexible spending accounts and short and long term disability programs. JHA also offers a generous 401(k) option, employee discounted stock purchase, educational assistance, paid time off and paid holidays. Many of these benefits are available to you after 30 days of employment.

Does Jack Henry & Associates conduct pre-employment checks?

If you have been verbally offered a position within JHA that offer is contingent upon successfully completing a background check that consists of a criminal background investigation, Social Security verification, motor vehicle report check, employment verification, education verification, and a drug screening.

What is the interview process like at JHA?

The typical interview process will include phone screening, onsite interviews, and behavioral-based interviews. Depending upon the scope of the position and minimum qualifications, technical testing may also be included in this process.

I received an error message or a rotating icon but I can’t figure out what to do.

Depends on several factors:

The page displays a rotating icon in the upper right hand corner showing the system is working but nothing ever happens.

This is most commonly due to internet browser compatibility issues. Here are some of the browsers compatible with the JHA Careers site:

  • MS Windows Version 8
    • Chrome 24 / Firefox 17 / IE 10 & 11
  • MS Windows Version 7
    • Chrome 24 / Firefox 17 / IE 8, 9, 10, & 11
  • Apple Mac OS X
    • Safari 5, 6 / Firefox 17

The JHA Careers site is not optimized for mobile devices.

I applied for a position, but I entered incorrect information in a few areas. How can I correct or modify it?

Once submitted your application cannot be edited, updated, or deleted. In order to comply with federal regulations, JHA must be able to supply upon request all applicant data attached to a job opening.

Option 1: Contact [email protected] with your name, the job number, and the information that needs to be updated.

Option 2:You may apply to the (same) job again, entering the correct information. We only recommend this when you have significant data that needs to be update. Please send an email to [email protected] to let them know that you have submitted a second application with the job number and type of information that was updated. Please do not apply to the same job more than once unless it is absolutely necessary.

I need to update my resume, but I can’t figure out how to do that or the system doesn’t allow me.

Once you have submitted an application with a resume, it can’t be updated or edited. In order to comply with federal regulations, JHA must be able to supply original applicant data per job opening upon request. You may add a resume at any time to your profile.

I can’t view my resume (or my offer letter)

Disable your pop-up blockers. You can do this on most browsers by holding down the Ctrl key while the document loads. Also check your browser settings for how it is setup to handles downloads.

I receive a Time Out error and I have to restart

To prevent a loss of data, save your work by clicking ‘Save as Draft’ at least once every 25 minutes. Since we do have an inactive session timeout for your security, it's a good idea to gather paperwork — resumes, work records, certificates and licenses, etc. — before you start work on your application.

My recruiter has asked me to apply for a specific position, but I can’t locate it on the site.

Job postings are added to the Careers page instantly upon recruiter approval. The Latest Job Postings grid is sorted by date by default, so if it is a new posting it should be near the top of the grid. You can also sort the grid by the other columns on the grid by clicking on the column title. Newly posted Jobs can take up to two hours to be accessible through either the Basic or Advanced Job search. This is due to a search index tool that must be updated.

If I experience issues with the application process, who do I contact?
How do I search by location?

Basic Job Search does a text search for words included in the Job Title or Job Description. If you want to search by location use the Advanced Search or Job Search link.

I don't see a job I'm interested in right now - can't I just send you my resume?

Yes! Please visit the home page of our career site and click on "Join our Talent Community." You can attach your resume and provide us information about your role of choice.