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Episys Application Support Analyst

Posted: December 3, 2019

Job ID: 16437

Job Description

Symitar, a Jack Henry & Associates brand, is currently looking for an Applications Analyst to join our Episys Application Support team. The Applications Analyst is primarily responsible for assisting credit union personnel with Episys processing and troubleshooting. The role ensures that all phases of the support process are completed within the boundaries of service level standards.  This position acts as a subject matter expert to support clients with technical issues related to the Episys product. 

This position can be based in either San Diego, California, or Allen, TX. This role is not available for remote work.

MINIMUM QUALIFICATIONS

  • Minimum of 5 years of operations experience in a financial institution or a technical support role.

PREFERRED QUALIFICATIONS

  • Previous experience in providing phone support to customers.

  • Experience providing troubleshooting connectivity to JHA products.

  • Associate’s or Bachelor’s degree. 

  • Previous credit union experience.

  • Able to train customers on use of software applications.

  • Able to communicate with customers, vendors and other departments effectively.

  • Able to perform troubleshooting and involve appropriate resources to resolve.

  • Able to multi-task and handle high volume of cases.

  • Customer service oriented.

  • Experience with Episys core database and functions.

ESSENTIAL FUNCTIONS

  • Provides remote software support services.  Ensures software applications are fully functional.

  • Consults with customers to define parameters within the software application.

  • Trains the customer on use and feature functionality of the application.

  • Communicates the customer’s needs/expectations to appropriate personnel. 

  • Notifies appropriate personnel of any application issues.

  • Interacts with Manager on various issues as needed.

  • May assist customers in validating accurate data.

  • May analyze transaction processing.

  • Mentors and provides training to employees.

  • Provides level 1 software connectivity troubleshooting. 

Equal Employment Opportunity

Applicants for U.S. based positions with Jack Henry & Associates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Jack Henry & Associates, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.

Females, minorities, veterans, and individuals with disabilities are encouraged to apply.

 

 

 
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