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System Network Administrator II

Job Function IT Infrastructure and Support Location United States Workplace Type Remote Travel 30% Date Posted 05/21/2024 Job ID 14542
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At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you. 

Jack Henry is actively seeking a System Network Administrator to be an integral part of their successful team. This role will directly work with customers for server upgrades and support. You will utilize innovative technology, tools, and techniques to analyze and troubleshoot solutions to complex server and network problems.

To be successful in this role, you should have an analytical mind that can adapt to customer issues and provide solutions quickly and effectively. You should be eager to learn and utilize cutting-edge technologies, while thriving in a fast-paced environment. This role will join a strong and welcoming team of system network admins who love what they do and have fun doing it!

This position will work in remotely within the U.S. and will come with a competitive benefits and compensation package.

What you’ll be responsible for:

  • Implementing system enhancements (software and hardware updates) that will improve the performance and reliability of the system.
  • Testing of POS peripherals and communication equipment required for implementations including printers, scanners, terminal servers, and signature pads.
  • Administer AIX servers, including printing support, network configuration, and performance tuning and troubleshooting.
  • Perform server upgrades, including data and configuration migration.
  • Perform coordinated server and data center move projects.
  • Analyze and troubleshoot network issues and provide recommendations using ping, traceroute, nslookup, ARP, and Wireshark.
  • Provide leading phone/virtual support to customers using proper prioritization, documentation, and case/queue management.
  • Assist with special projects as assigned by management.
  • May perform other job duties as assigned.

What you’ll need to have:

  • Minimum of 2 years of experience in a Network or Server Support, Administration role.
  • Must have experience troubleshooting and supporting customers.
  • Must have ability to work weekend and afterhours as the business need dictates. 
  • Must be available for on call rotation.
  • Must be able to travel up to 30%.

What would be nice for you to have:

  • Ability to quickly adapt to and learn new technologies.
  • Proficient in practical, WAN/LAN communication troubleshooting.
  • Infrastructure equipment installation and configuration experience.
  • PC/desktop/peripheral support experience.
  • Strong experience with server implementation and troubleshooting.
  • Basic knowledge of Windows servers administration.
  • Basic concept of virtualization
  • Microsoft SQL server administration experience is a plus.
  • UNIX/Linux command-line administration experience (AIX preferred).
  • Microsoft Active Directory administration experience is a plus.
  • Credit Union or Banking Industry experience is a plus.
  • Bachelor's degree with an MIS emphasis or equivalent experience.
  • Network+ or A+ certification or equivalent network/infrastructure support experience.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this positing, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.  

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