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ServiceNow CMDB Admin

Location: United States

Workplace Type: Remote

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overview

As a ServiceNow CMDB Admin at Jack Henry, you’ll have the opportunity to drive innovation and build platforms that will help financial institutions innovate faster, differentiate strategically, and advocate for their members and communities. You’ll collaborate cross functionally with a diverse team of engineers, architects, leaders, product managers and customers to ensure we deliver high quality software that meets the needs of our users.

Our engineers manage cloud and/or on-prem solutions and are responsible for writing clean, maintainable code, implementing new features, resolving bugs, and fostering collaboration within the team. Successful engineers will have strong technical skills and effective grasp of software design principles, object-oriented programming concepts, and testing methodologies. Depending on the product group areas you contribute to, you'll have the opportunity to code in various modern languages and leverage cutting edge tools such as Scala, C#, Java, Ruby, Kotlin, Objective-C, Swift, Go, Docker, Kubernetes, Swagger/OpenAPI, Node.js, Redis, Postgres, Azure, Google Cloud (GCP) and more.

  • Full Time
  • Entry to Fellow
  • No Travel

success profile

What makes a successful ServiceNow CMDB Admin at Jack Henry? Check out the top traits we’re looking for and see if you have the right mix.

  • Collaborative
  • Problem Solver
  • Technologically Savvy
  • Inventive
  • Communicator
  • Team player

our culture

At Jack Henry, you'll find a collaborative and supportive environment where your ideas are valued, and your contributions are recognized. We empower our associates to make a real impact on the company and the industry. We offer a comprehensive training and development program to help you stay up-to-date on the latest technologies. We are proud to be a company that embraces diversity, equity, inclusion, and belonging.

our benefits

  • Generous 401(k) Plan Matching Contributions

  • Healthcare

  • Paid Time Off (PTO) and Paid Holidays

  • Tuition Reimbursement

  • Flexible Scheduling

  • Culture of Balance

Explore Benefits

ServiceNow CMDB Admin

Job Function Engineering United States Workplace Type Remote Travel 10% Date posted 09/19/2024 Job ID 15060
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At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you.

We are looking for a ServiceNow CMDB & Discovery Analyst to join our Service Configuration Management team that supports the Enterprise Service Management Office in Tech Services. In this role, you will oversee the deployment of ServiceNow Discovery to ensure an accurate and complete CMDB is available for use across Jack Henry. You will work alongside other practice areas and will be responsible for advising on discovery and configuration management processes, policies, procedures, CMDB taxonomy and technology to address regulatory, operational, and reporting requirements for managing IT inventories.

As a ServiceNow CMDB & Discovery Analyst, you will bring value to our company by understanding the needs of the business, anticipating future needs, and executing on efforts to fulfill the needs while providing an inspiring, transformational experience.

This position will work remotely from one of the following locations: Kansas City metro area, Southwest Missouri Area, or the Dallas Texas area. 

The target salary range for this position is $71000 – $120,000, based on location and experience.

If you are interested in this position, please apply on or before October 18th 2024.

What you'll be responsible for: 

  • Execute documented processes to achieve defined objectives and outcomes of the Service Configuration Management practices.
  • Provide feedback, insight, and solutions into the effectiveness and efficiency of processes, teams, tools, and partners.
  • Utilize ServiceNow Discovery and CMDB tools and technologies in the execution of practice processes.
  • Record, track, and review KPI’s and metrics related to the performance of Discovery and CMDB practice.
  • May perform other job duties as assigned.  

What you'll need to have:

  • Minimum of 6 years of experience managing enterprise IT systems and technologies. 
  • Outstanding interpersonal skills, including collaboration, communication, relationship building, and negotiation.
  • Excellent analytical, troubleshooting, and problem-solving skills. 
  • Ability to travel up to 10% to attend JH meetings, trainings, and/or professional conferences.

What would be nice for you to have:

  • Experience with ITIL framework.
  • ServiceNow Platform and CMDB experience. 
  • ServiceNow Discovery experience.
  • Experience with ITSM platform or Discovery tools.
  • Experience using APIs and scripting languages to automate tasks. 

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this positing, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.  

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Learn More

At Jack Henry, I’m excited to part of an inclusive culture where my work is crucial to our success. It’s exhilarating to contribute to a company that values innovation and sees my efforts as integral to its achievements. I’m proud to be part of a team where every day brings new opportunities to excel. The opportunity to network within the company has led to friendships and mentorships that are more than just professional ties—they’re lifelong bonds that enrich my career and personal growth.

career path

The career path depicted for the Software Engineer role at Jack Henry is intended as a potential roadmap, not a fixed journey, highlighting the diverse opportunities for growth and advancement within our company. It's a flexible guide, meant to inspire exploration and development in various directions based on your individual strengths and interests. We encourage open dialogue about your career aspirations, ensuring that your journey with us is tailored to your personal and professional growth.

  • Engineer I
  • Engineer II
  • Engineer III
  • Sr. Engineer
  • Staff Engineer
  • Sr. Staff Engineer
  • Fellow Engineer

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