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Dive into a role where your technical acumen, problem-solving skills, and dedication make a real difference in supporting advanced products and ensuring customer success.

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Senior Applications Trainer - Knowledge Enablement

Location:

Workplace Type: Remote

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overview

At Jack Henry, our implementation and support teams serve as a vital link between our business and financial institutions we support. They are tasked with ensuring seamless communication, providing expert guidance on system functionalities, and delivering training to our clients. In these positions, adeptness at juggling multiple projects, coupled with strong communication skills and dedication to exceptional customer service, will be key to maintaining our industry-leading position in software implementations.

Our implementation and support teams use their expertise to convert critical data for our financial clients, with a significant portion of work involving either remote or on-site technical assistance. It is critical that our implementation and support associates can successfully and swiftly address issues within service level agreements and have proactive involvement in project timelines will directly contribute to our team's efficiency and our clients' satisfaction. Success in these roles not only drives departmental performance, but also bolsters Jack Henry's reputation as a trusted partner in the financial sector.

  • Full Time
  • 0-75% Travel

success profile

What makes a successful Senior Applications Trainer - Knowledge Enablement at Jack Henry? Check out the top traits we’re looking for and see if you have the right mix.

  • Analytical
  • Communicator
  • Detail-Oriented Savvy
  • Problem Solver
  • Results-Driven
  • Team player

our culture

At Jack Henry, you'll find a collaborative and supportive environment where your ideas are valued, and your contributions are recognized. We empower our associates to make a real impact on the company and the industry. We offer a comprehensive training and development program to help you stay up-to-date on the latest technologies. We are proud to be a company that embraces diversity, equity, inclusion, and belonging.

our benefits

  • Generous 401(k) Plan Matching Contributions

  • Healthcare

  • Paid Time Off (PTO) and Paid Holidays

  • Tuition Reimbursement

  • Flexible Scheduling

  • Culture of Balance

Explore Benefits

Senior Applications Trainer - Knowledge Enablement

United States Workplace Type: Remote Travel 35%
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At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you.

Under minimal supervision, responsible for providing training courses to customers and employees who are undergoing a product installation/conversion, as well as, those who request continuing education. Therefore, in this role you would act as a continuous resource for institutions throughout their learning journey. Training courses and workshops are conducted either at a customer's location, via internet-based or other eLearning means, or at a Jack Henry location.

This position can be based remotely throughout the U.S. The salary range for this position will be between $55,000 - $75,000/year and is ultimately based on the candidate's location and experience. 

What you'll be responsible for: 

  • Designs and delivers software and service training courses or workshops. Creates, designs, and customizes training materials and procedures for each customer situation, and may consult with the customer for appropriate customization
  • Spends time preparing selected training materials and environment for use during live and web-based training sessions
  • Tests and maintains software for training purposes
  • Provides customer follow-up during training. Acts as knowledge contact for customers during project
  • Makes changes to training materials based on customer feedback and needs assessment. Assesses the quality of training formats and/or procedures
  • Seeks increased knowledge of features and functions of products and services. Increases knowledge of current training techniques and practices. Keeps current on product changes, upgrades, and industry trends 
  • Prioritizes tasks and documents problems
  • May participate in user conferences
  • Supports, trains, and assists less experienced peers
  • May perform other job duties as assigned

What you'll need to have: 

  • 6 years of experience in software applications training or educational design
  • Associate’s degree or equivalent experience
  • Ability to travel 35% of the time

What would be nice for you to have: 

  • Training certification preferred
  • Has a wide range of experience and able to resolve complex issues.  Works on complex and diverse projects. Analysis requires an in-depth evaluation of variable factors.  Exercises good judgment in selecting methods, techniques and evaluation criteria for obtaining solutions
  • Excellent knowledge of the financial industry
  • Excellent knowledge of Jack Henry products
  • Excellent knowledge of Microsoft Office, digital-based training tools, and a tutorial building software
  • Able to design and deliver software applications training
  • Able to meet aggressive deadlines
  • Strong communication, customer interaction, project management, and public speaking skills

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this positing, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.  

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