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Senior Applications Trainer - Silverlake

Job Function Customer Education Location United States Workplace Type Remote Travel 25% Date Posted 05/12/2024 Job ID 14540
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At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you. 

Under general supervision, this role is responsible for designing and delivering software application and service training to customers and employees. The applications trainer provides training courses to customers and employees who are undergoing a product installation/conversion, as well as those who request continuing education. Training courses and workshops are conducted remotely via eLearning, at a customer's location, or at a Jack Henry location.

What you'll be responsible for: 

  •  Delivers software and service training courses or workshops. Creates, designs, and customizes training materials and procedures for each customer situation, and may consult with the customer for appropriate customization.
  • Arranges and/or prepares selected training materials (binders, handouts, class files, presentation materials, visuals, software CDs, exercises, etc.) for use during live and web-based training sessions. 
  • Creates reusable eLearning or internet-based training sessions.
  • May arrange the training environment (scheduling of rooms and computers for use, location, length of training, attendee list, etc.).
  • Tests and maintains software for training purposes.
  • Provides customer follow-up on any questions asked during training that required post-training research. Ensures all questions are answered timely and thoroughly.
  • Makes changes to training materials based on customer feedback and needs assessment. Assesses the quality of training formats and/or procedures.
  • Seeks increased knowledge of features and functions of products and services. Increases knowledge of current training techniques and practices. Keeps current on product changes and upgrades. 
  • May troubleshoot issues prior to, during, and after installations.
  • Prioritizes tasks and documents problems.
  • Keeps informed of most recent industry trends. 
  • May participate in user conferences.
  • May support or train less experienced peers.
  • Overnight travel will be required as needed.
  • May perform other job duties as assigned.

What you'll need to have: 

  •  Minimum 6 years of experience in software applications training and/or educational design
  • Associate’s degree or equivalent experience
  • Experience with Jack Henry Silverlake
  • Ability to travel up to 25% 

What would be nice for you to have: 

  •  A seasoned, experienced professional with a full understanding of area specialization.  Works on moderately complex and diverse projects.  Exercises good judgment in selecting methods and techniques for obtaining solutions.
  • Good knowledge of the financial industry.
  • Good knowledge of Jack Henry products.
  • Able to design and deliver software applications training.
  • Able to meet deadlines.
  • Strong communication, customer interaction, project management, and public speaking skills.
  • Strong knowledge of MS Office, internet-based training tools, and tutorial building software.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this positing, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.  

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