At Jack Henry (JH), the Lending and Deposits (LD) DevOps team is focused on the deployment, maintenance and patching of the cloud and on-premises environments for the different software products developed in the LD organization.   We partner with the JH Enterprise Platform Infrastructure Core Services team, JH Technical Service team, the LD Operations team and the LD Software Development team to provide enterprise-level hosted environments for the community banks and credit unions that use the products. 

As a Senior Applications Engineer, you will focus on adapting and customizing existing software to solve specific problems or meet identified specified needs. This position is responsible for supporting a hosted platform as well as building, deploying, monitoring and scaling resources to deliver the LD platforms.   You will be empowered to identify and drive opportunities to improve automation for deployment, management, and tooling. You’ll stay up to date on the latest development and deployment technologies and bring the latest tools and techniques to achieve optimal results.

This position may be worked remotely within the United States or at any Jack Henry office location. 

What you'll be responsible for: 

• Identify and resolve complex application and service issues. 
• Troubleshoot system and deployment issues when needed. 
• Deploy code and configuration changes in automated and manual fashion through SDLC.
• Construct, improve, maintain, and execute automated CI/CD deployment pipelines. 
• Monitor, record, and control change in order to maintain product integrity, as it relates to source code control and configurations.
• Build-out and maintain multiple platform environments through SDLC.
• You will combine engineering and software development experience and skills to drive best practices, patterns and architectures to maximize the availability, reliability and stability of platforms, processing and delivery of systems.
• Actively participate in creating and adhering to corporate design and development standards. 
• Oversight and management of multiple environments to support software development life cycle and customers.
• Collaborate with architects and software engineers to propose strategies, ideas and technologies. 
• Implement and utilize early warning and alerting technologies to aid in the development of self-healing responses to problems.
• Participate in retrospectives focused on identifying contributing causes. Providing actionable solutions to prevent the issue from recurring and increase service reliability.
• Automate solutions for complex & repetitive problems.
• Create and maintain required technical documentation and architectural decision records. Contribution to departmental standards and processes. 
• May perform other job duties as assigned. 

What you'll need to have: 

• Bachelor’s degree in software development, engineering or information technology or an additional 8 years of experience for a total of 14 years of technical experience in systems engineering or infrastructure operations experience. 
• Minimum of 6 years of technical experience in systems engineering or infrastructure operations experience.
• Must be able to work after hours and an on-call rotation as the business need dictates. 

What would be nice for you to have: 

• Strong technical knowledge in automation, configuration management and software development frameworks and methodologies.
• Experience with deployments of GCP cloud-based technologies.
• Strong technical knowledge in the areas of applications, networks, and security. May require strong knowledge of enterprise applications.
• Strong communication and customer interaction skills. 
• Knowledge and skills 
  • Strong scripting experience with PowerShell
  • GCP Platform and provisioning cloud resources, Load Balancers
  • GCP, Azure, .Net, C#, security, networking, XML, JSON, and Windows Server (IIS, SQL), Active Directory
  • Kubernetes, Argo CD, Microservices, Istio
  • Containers and Management (dockers / packages / security / SBOM)
  • Certificate Management (Google Certificate Manager / Venafi)
  • Secrets Management (Hashi Vault and Google Secret Manager)
  • OAuth 2.0 and OpenID Connect (OIDC)
  • Identity and Access Management (AuthN / AuthZ / SSO / MFA)
  • GitHub / GitHub Actions
  • Mid-level knowledge of terraform
  • Octopus Deploy

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.  

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