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Technical Business Operations Manager

Job Function Business Strategy Location Allen, TX Workplace Type Remote Travel 10% Date Posted 01/11/2024 Job ID 13968

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you. 

The Enterprise Payment Solutions Risk Management and Partner Support team has an exciting new opportunity for a Technology Business Operations Manager. This team is responsible for the applications and tools utilized by our Risk Management Teams. This team coordinates the onboarding of new Partners onto our services, vetting of new tools, and serves as a liaison between customers and development departments.  This team works in a very fluid environment where no two days are the same, and there are ample learning opportunities. The successful manager will be engaged with the team and build upon the strong comradery that exists today. This position can be worked remotely from anywhere in the United States.

What you'll be responsible for: 

  • Oversees and contributes to the design, modification, and evaluation of all phases of a specific product or group of products from definition and planning through implementation and release. Functions as a central resource with design, development, quality assurance, marketing, and implementation as the software product(s) move through their lifecycle.
  • Creates and maintains the product/vision roadmap.
  • Promotes the use of new technologies and industry-leading trends.
  • Provides direction, control, and mentoring for Technical Business Analysts under the direction.
  • Contributes to people management functions including goal setting, performance appraisals, P&L management, budgeting, etc.
  • Engages with appropriate software partners to make enhancements to risk management system applications. 
  • Contributes to the analysis, design, development, and maintenance of application enhancements and/or upgrades. May implement updates and/or changes to application code.
  • Ensures all solutions and enhancements are fully tested.
  • Initiates and executes projects and ensures projects are completed on schedule.
  • Coordinates implementations and training with risk management analysts.
  • Maintains risk and control inventory for the department.
  • Executes policies and procedures regarding regulatory requirements.
  • Implements needed risk management system enhancements and serve as a resource for determining and validating proposed system enhancements.
  • Interacts with merchant clients, independent sales organizations (ISOs), value-added resellers (VARs), and financial institutions.
  • Manages technical support activities and facilitates the resolution of technical problems for applications.
  • May perform other job duties as assigned.

What you'll need to have: 

  • Previous professional leadership experience, with a minimum of 7 years of experience in Business Operations.
  • Minimum of 5 years of experience troubleshooting technical issues (Business Analyst, Quality Analyst, Technical Support, Software Development or Programming).
  • Ability for occasional travel.

What would be nice for you to have: 

  • Excellent communication and customer relation skills.
  • Excellent leadership, organizational, decision-making, and analytical skills.
  • Excellent written and verbal communication skills.
  • Project Management experience.
  • Salesforce Administrator Certification.
  • Salesforce experience with Sales Cloud, Service Cloud, or Community.
  • Knowledge of the credit analyst or credit underwriting process. 
  • Experience with SDLC and software implementation.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this positing, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.  



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