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Implementation Coordinator: Mid- Level

Job Function Digital Banking Platform Location Remote Workplace Type Remote Travel 5% Date Posted 03/25/2024 Job ID 14357
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At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you. 

Banno Team is committed to creativity, thoughtfulness, culture, and openness—the perfect place to make phenomenal products that have a big impact. Our work environment echoes a modern tech start-up, but we have the security and benefits of a large, publicly-traded company. With this customer-facing role, you’ll have the opportunity to work with many cross-functional teams which provide the ability to learn about every aspect of our business.

As an Implementation Coordinator on the Banno Team at Jack Henry & Associates, you will be the first impression and initiate the client relationship post-sale. The Implementation Coordinator acts as the primary point of contact for Banno project implementations and must heavily focus on strategic delivery of Banno Financial Platform solutions through client onboarding, coordinating resources, extensive product knowledge, and constant adaptation and management of client expectations. The Implementation Coordinator will work to set timeline expectations to ensure deadlines are met and strive to launch customers as a reference of Jack Henry & Associates.

This position will be filled to work Remotely within the United States.

What you'll be responsible for: 

  • Prepare customer for implementation. Conduct readiness reviews, ensuring all aspects of setup are complete.
  • Establish guidelines/time-frames to ensure a successful installation. Ensure milestones are met. Monitor all phases of the installation and escalates issues when necessary. May interact with project manager.
  • Exercise the responsibility and authority to take steps to ensure a successful installation.
  • Troubleshoot issues once implementation is complete.
  • May participate in sales turnover meetings to schedule and determine the scope of the project.
  • May perform other job duties as assigned.

What you'll need to have: 

  • Minimum 3 years of banking experience OR 3 years of customer support experience.
  • Minimum 2 years of project management experience within an implementation process.
  • Must be able to travel up to 5% to attend a JHA meeting, training, and/or professional conferences.

What would be nice for you to have: 

  • Bachelor’s Degree.
  • Experience in Software Implementation.
  • Experience working in or with a Financial Institution.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this positing, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.  

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