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Corporate Technical Instructor - Mid-Level

Job Function Customer Education Location Allen, TX Workplace Type Remote Travel 20% Date Posted 11/15/2023 Job ID 13575

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you’ll join us. We can’t do it without you.

As a Corporate Technical Instructor, you will educate customers and employees about Jack Henry solutions. Using your engaging speaking style and excellent listening skills, you will deliver training in both live and virtual environments. You will work with instructional designers to help create and deliver useful training that supports our customers in using our solutions more successfully.

This position can be based out of our Allen, TX office, San Diego, CA office, either of our SW Missouri offices or remote throughout the U.S.

What you'll be responsible for: 

  • Conducts technical training courses for customers and employees about various products, using effective methods such as classroom training and lectures, demonstrations, on-the-job training, meetings, teleconferences, workshops, and online virtual classroom tools, such as Microsoft Teams, WebEx, and WebEx labs.
  • Develops testing and evaluation procedures. Identifies training needs of the organization and customers based on these evaluation procedures.
  • Analyzes training needs and work with instructional designers to develop new training programs or modify and improve existing programs. Reviews and evaluates training programs for compliance with industry standards.
  • Works with technical support to ensure that course material and content reflects current product features.
  • May develop and organize training manuals, visual aids, and other educational materials.
  • May perform other job duties as assigned.

What you'll need to have: 

  • 5 years of lending experience at a bank or credit union.
  • Experience providing software training or demonstrating software or other technical products.
  • 20% travel required.

What would be nice for you to have: 

  • Bachelor’s degree. 
  • Symitar experience.
  • Excellent communication skills.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this positing, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.  


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