Business Analyst II: Ovation Services

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you’ll join us. We can’t do it without you. 

Jack Henry is hiring a Business Analyst II to join our Ovation Enterprise Service team.  If you are interested in using your banking and analytical skills in a fast-paced department, this position may be the perfect opportunity for you! The Ovation Enterprise Services team is a provider of internal integrated environments across a broad spectrum of user groups.  The position will focus on the operation and support of 10 Ovation Banks in the Jack Henry network. Operations and support include using SilverLake, CIF 2020 and Core Director systems along with all applicable complimentary products. The Analyst will work directly with the Sales and Knowledge Enablement Teams, assist with transactions, scenarios, bank copies, release upgrades, support testing and daily operation reviews.

This position requires a flexible work schedule to meet ongoing responsibilities but may be worked remotely within the U.S.  This position also requires travel for a least 2 team meetings a year.

What you’ll be responsible for:

• Researches, analyzes, creates, and maintains applicable Policies & Procedures.
• Provides frontline support for the sales and internal education teams. 
• Troubleshoots and repairs customer product complaints.
• Tests release upgrades and fixes to ensure quality.
• Provides operations support for various interfaces.
• Keeps customers informed of all enhancements, troubleshooting, and fixes.
• May perform other job duties as assigned.

What you’ll need to have:

• Minimum of 3 years of experience in back office operations, software implementation or software technical support from a financial institution or FinTech. 
• Experience with any Jack Henry Core system or Complementary product. 
• Strong knowledge of the financial industry. 
• Demonstrated communication and customer service skills.

What would be nice for you to have: 

• Bachelor’s Degree preferred. 
• Strong understanding of JH Solutions and operations. 
• Strong project management skills.
• Strong analytical skills.
• Able to plan, manage/facilitate, collect, analyze, summarize, and present data in order to support business decisions and solve business problems.
• Able to identify and implement process improvement initiatives.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry’s mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company’s strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial wellbeing of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job description may be requested through the interview process at any time.