At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you. 

We are seeking an Applications Analyst to join our Enterprise Payment Solutions organization. In this role, you will be responsible for working to complete installation and maintenance requests from our customers utilizing our SmartPay platform that provides a suite of products for electronic payment options to users.

This position can be worked in a hybrid capacity at our Allen, TX location, or remotely within the United States.

What you'll be responsible for: 

• Manage a high volume of tasks with precision and efficiency.
• Perform a variety of tasks, ranging from quick, one-minute actions to more involved, thirty-minute assignments.
• Execute repetitive tasks consistently and accurately.
• Maintain composure and effectiveness in a high-pressure, fast-paced environment.
• Maintain performance targets while ensuring daily volume and task completion meet established performance standards.
• Providing remote software installation services for the SmartPay platform and ensuring software applications are installed and fully functional.
• Working special projects as needed to support the business that can be moderately complex and diverse and have aggressive deadlines.
• May analyze payment transaction processing.
• Effectively communicate written and verbally to provide outstanding customer service, troubleshoot issues, and escalate if necessary, to the appropriate resource.
• May perform other job duties as assigned.

What you'll need to have: 

• Minimum of 18 months of experience working in a financial institution, fintech or within a technical helpdesk setting.
• Skilled at exercising good judgment in selecting methods and techniques for obtaining solutions.
• Proficient in Microsoft Office Suite. 
• Ability to navigate through different software platforms to process configuration updates to existing accounts, profiles and products. 
• Embraces change to support business needs with a professional and positive attitude.
• Must be willing to work a schedule that will be 8:00 am - 5:00 pm central.

What would be nice for you to have: 

• Associate’s or Bachelor’s degree preferred.
• Understanding of the payments industry.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this positing, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.