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Product Support Representative (Part-Time Nights & Weekends)

This job posting is no longer active

Posted: September 20, 2017

Job Description

Jack Henry & Associates has excellent part-time opportunities available in our Springfield or Monett call centers. 

Acting as an agent on behalf of our financial institution clients, the Product Support Representatives assists customers with a wide range of software products. Joining this team will give you the opportunity gain hands on experience working with a variety of software products, which can then lead to career advancement opportunities across the organization! 

  • Multiple positions available.
  • These positions will work an average of 20 to 28 hours per week.
  • Flexible scheduling is available.
  • You must be available during the hours of 4:00 pm to 11:00 pm Monday through Friday.
  • You must be available to work a minimum of 3 weekends/month (either a Saturday or Sunday)

MINIMUM QUALIFICATIONS

  • Must have at least 1 year of working in a customer service role.
  • Must be available for the evening and weekend shifts as outlined above.A C

PREFERRED QUALIFICATIONS

  • Experience working in a financial institution such as a bank or credit union
  • Experience working in a call center environment  or technical support field
  • Bachelor’s degree (or working toward)  in business or IT related field
  • Candidates that are bilingual are preferred, but not required.

ESSENTIAL FUNCTIONS

  • Provides product support for customer inquiries received via the telephone, Internet, instant message, email, or self-service systems. 
  • Assesses nature of question or issue and resolves in a timely manner.  Questions and issues will vary depending on the product supported.
  • Assists customers with new account set up, and performs maintenance for existing accounts.  Assists customers in validating accuracy of account data.
  • Assures system security by verifying customer information prior to performing any modifications or resets, according to the company’s standard security requirements.
  • Thoroughly documents issues and resolutions, per corporate standards.  May forward product issues to development. 
  • Communicates the customer’s needs/expectations to the appropriate personnel.  Follows escalation procedures to ensure complex support issues are resolved. 
  • Consults with senior peers on more complex issues to increase product knowledge.

Equal Employment Opportunity

Applicants for U.S. based positions with Jack Henry & Associates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Jack Henry & Associates, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.

Females, minorities, veterans, and individuals with disabilities are encouraged to apply.

 
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