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Applications Analyst

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Posted: February 13, 2017

Job Description

Symitar, the recognized leader in core data processing solutions for U.S. credit unions is seeking an experienced and dynamic Application Analyst.

As an Application Analyst, you will acts as a liaison between the customer and the installation team and be responsible for scheduling, implementing, and supporting clients on new and existing software products.  Primary responsibilities will include working cases to implement and configure new products, training clients, and resolving issues.  This self-motivated person will be able to provide training, troubleshooting and resolving of issues by having great customer service skills, strong documentation skills and a high attention to detail. 

 

MINIMUM QUALIFICATIONS

  • Minimum of 5 years of operations experience in financial services. 

 

KNOWLEDGE AND SKILLS

  • Strong knowledge of data conversion methods.
  • Strong knowledge of software platforms and operating systems.
  • Ability to successfully install new or enhanced software applications.
  • Ability to communicate with and train customers on use of software applications.
  • Able to perform troubleshooting and involve appropriate resources to resolve.

 

ESSENTIAL FUNCTIONS

  • Provides remote software installation services.  Ensures software applications are installed and fully functional.
  • Prior to the installation, analyzes the customers’ existing products and consults with customer to map current system to the JHA product.
  • Consults with customers to define parameters within the software application.
  • Trains the customer on use and feature functionality of the application.
  • Communicates the customer’s needs/expectations to appropriate personnel. 
  • Notifies appropriate personnel of any application issues.
  • Interacts with Project Manager on various issues.
  • May assist customers in validating accurate conversion of all data.
  • May analyze transaction processing.
  • Mentors and provides training to employees.

Equal Employment Opportunity

Applicants for U.S. based positions with Jack Henry & Associates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Jack Henry & Associates, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.

Females, minorities, veterans, and individuals with disabilities are encouraged to apply.

JANIND123

 
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