The iTak team is seeking a Technical Support Representative to join their team in Birmingham, AL. In this role you will be responsible for providing iTalk product support to JHA customers via the telephone and/or internet. Using product knowledge, our representatives provide the highest level of service to resolve the customer's issue and restore the customer to fully functioning status, while strengthening the customer-JHA relationship.
InTouch & iTalk Voice Response strives to exceed expectations when providing implementation and support services to our clients. Our Telephone Banking product provides a key service channel to allow clients' customers to self-serve and reduce call volume to the financial institution's call center or branch personnel. Features like balance inquiries, funds transfers, and dynamic call routing will allow the client to take advantage of these services without needing a physical person to walk them thru it
Equal Employment Opportunity
Applicants for U.S. based positions with Jack Henry & Associates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
Jack Henry & Associates, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.
Females, minorities, veterans, and individuals with disabilities are encouraged to apply.