Jack Henry and Associates is seeking to hire a seasoned candidate for an exciting role as a Technical Support Representative (Systems/Network). This team provides operational and technical services for customers utilizing the Core Director banking product. In this role, candidates will be supporting bank customers who place ticket cases regarding software requests and issues. Candidates will strive to find workable solutions that effect this team to work with other departmental leads such as core development, QA, implementation and sales and accounting. Candidates will have direct interaction with customers over the phone in this IT focused software support opportunity. Candidates must be able to provide consistent, accurate and exceptional customer service skills to the customers.
About this Team:
Jack Henry & Associates Banking Operations Support services provide operational support to Jack Henry’s core products, as well as add-on modules for all in-house and outsourced customers. Candidates in this role will report to the Technical Support Senior Manager on a team overall team of 20 employees. Working within small groups of 4 to 5 team members who either support General Ledger, Loans, Deposits or System software applications.
Springfield, MO office
Equal Employment Opportunity
Applicants for U.S. based positions with Jack Henry & Associates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
Jack Henry & Associates, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.
Females, minorities, veterans, and individuals with disabilities are encouraged to apply.